Fred Fine
Henderson,NV
Summary
- Dynamic security professional with extensive experience at Allied Universal Security Services, and Custom Security in Las Vegas and Henderson, NV'; excelling in incident reporting and best at customer service. Proven ability to manage emergency situations effectively while fostering a welcoming environment. Working actively with 911 calls involving first responder security co-operation . Detail-oriented and excellent at orientation of new employees based on my professional and practical on-the-job teaching experience; ensuring compliance with security,based on my protocols and enhancing overall safety. Reliable and observant with strong sense of responsibility and upbeat attitude. "ALWAYS POSITIVE and FINE" Understanding of safety protocols and emergency response procedures, combined with skills in surveillance and risk assessment. Dedicated to ensuring safe and secure environment.
Overview
20
20
years of professional experience
1
1
State of Nevada PILB Card # R-2023-0048
Work History
Security Officer
Allied Universal Security Services
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
Customer Service Representative
UPS
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Substitute Teacher, K-5
Clark County School District, CCSD
- Managed daily classroom routines efficiently, promoting a structured environment conducive to learning.
- Established clear expectations for behavior and consistently enforced consequences in order to maintain an orderly classroom conducive to learning.
- Enhanced classroom management skills by implementing clear expectations and consistent consequences for behavior.
- Developed strong relationships with students, fostering a positive learning environment that promoted academic growth.
Security Officer
Custom Security
12.2021 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Conducted training sessions for new security personnel to facilitate compliance with security protocols.
- Recorded observations and occurrences and interviewed witnesses to complete and submit incident report.
Education
Bachelor of Arts - Business Administration
Lehigh University
Bethlehem, PASkills
- Report writing
- Incident reporting
- Security guard license
- General security
- Detail-oriented
- Superior customer service
Accomplishments
Team player with. Recommendations provided upon request.
Certification
Private Investigators Licensing Board of Nevada Registered Employee
Commercial Driver's License
Languages
English
Native or Bilingual
Timeline
Security Officer
Custom Security
12.2021 - Current
Bachelor of Arts - Business Administration
Lehigh University
Security Officer
Allied Universal Security Services
Customer Service Representative
UPS
Substitute Teacher, K-5
Clark County School District, CCSD