AMY I G N A S
Long Beach,USA
Summary
Efficient, knowledgeable and organized Front End Supervisor very hands-on in pitching in to move customer lines and deliver excellent service. Teach new cashiers how to process transactions and bag customer orders. Understand needs of customers, apply excellent listening skills and provide solutions to problems with aim of maintaining customer loyalty and retention.
Focused Stocker considered a team player and reliable employee. Customer service-oriented and committed to quality assurance. Pursuing a role where hard work and dedication will be highly valued.
Experienced with maintaining orderly and fully stocked shelves. Uses knowledge of inventory procedures to ensure product availability and optimal placement. Track record of reliability and efficiency in responding to restocking needs and maintaining store standards.
Retail worker with focus on maintaining well-organized and fully stocked shelves. Known for reliability, efficient inventory management, and strong attention to detail. Collaborates effectively with team members to adapt to changing store needs and ensure seamless shopping experience.
Overview
6
6
years of professional experience
Work History
Front End Coordinator/ Stocker
Dirt Cheap
08.2018 - 12.2024
- Assisted cashiers with providing credits or refunds to customers
- Helped resolve checkout problems and delays, checked prices and issued rain checks for out-of-stock sale items
- Identified and removed safety hazards, obstacles, spills and blocked exits
- Controlled shrinkage and observed cashier operations and customer behaviors
- Worked with cashiers to resolve money shortages, overages and counterfeit bills
- Delivered quality customer service and helped staff serve customers and provide good shopping experience
- Implemented policies and procedures to improve office workflow and efficiency
- Monitored performance, providing feedback and coaching to improve efficiency
- Promoted a positive work culture that encouraged teamwork and professional development
- Handled customer inquiries and complaints, ensuring satisfaction with services provided
- Observed interactions with customers and stepped in to facilitate customer service support for pricing questions, system errors and complaint handling
- Coordinated maintenance team to keep front-end areas clean and free of trash, spills and excess carts
- Ordered ribbon, register paper and other front-end supplies to maintain proper levels
- Maintained strong coverage at front end through successful management of employee breaks and well-coordinated team assignments
- Resolved customer complaints and answered policy and procedure-related questions
- Followed established company policies and enforced regulations to maintain compliance
- Boosted team performance with motivational support, mentoring and job skill coaching
- Assisted team members in resolving complex issues with critical thinking and tactful communication
- Monitored and replenished office supplies to maintain business operations
- Maintained effective team member communication.
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Collaborated with team members to complete stocking tasks during peak business hours, maintaining a well-stocked sales floor.
Education
Diploma -
Tate High School
Cantonment, FLSkills
- Customer Service
- Customer interaction
- Cash Register Operation
- Sales Strategies
- Telephone Etiquette
- Price Verification
- Fraud prevention
- Cash counting
- Credit returns processing
- File Management
- Administrative Support
- Complaint resolution
- Time Management
- Training and mentoring
- Cash Handling
- Accuracy
- Display Setup
- Listening Skills
- Opening and closing procedures
- Employee Motivation
- Refunds processing
- Problem-solving skills
- Conflict Management
- Stock organization
- Workplace safety
- Pallet jack operation
- Reset and recovery
- Willing to learn
- Friendly and personable
- Shelving of products
- Shelf stocking
Timeline
Front End Coordinator/ Stocker
Dirt Cheap
08.2018 - 12.2024
Diploma -
Tate High School