Dante Rachal
Houston
Summary
With a proven track record at TXU Energy Retail Company, I excel in Windows administration and leading teams to enhance customer satisfaction. Skilled in network support and adept at fostering high-performing teams, I've significantly optimized operations, demonstrating a keen ability to troubleshoot and resolve complex issues efficiently.
Overview
16
16
years of professional experience
Work History
Security Supervisor
Black Storm Security
12.2021 - Current
- Monitored alarm systems and CCTV footage to enable prompt attention and response.
- Enhanced security measures by conducting thorough risk assessments and implementing new protocols.
- Conducted regular security audits, significantly improving safety and security protocols within facility.
- Kept team compliant with security protocols and appearance standards.
Customer Support Manager
TXU Energy Retail Company
11.2016 - 03.2020
- Managed a team of customer support representatives and provided ongoing training and development opportunities.
- Resolve technical problems, within a fast paced, customer facing environment.
- Engaged in daily troubleshooting and issue resolution assistance with Client service and/or devices with specific issues.
- Implemented knowledge management systems that enabled representatives to quickly access information needed to resolve customer issues effectively.
- Managed customer service effectiveness by monitoring performance and assessing metrics.
Security Officer
ISSC
01.2014 - 10.2016
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle and by foot.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
Logistics Manager
KBR Halliburton
01.2009 - 12.2013
- Enhanced customer satisfaction by closely monitoring order fulfillment and addressing issues promptly.
- Ensured regulatory compliance in all aspects of logistics operations, including transportation safety standards and customs requirements.
- Directed shipping and receiving of wide range of products daily.
- Improved on-time delivery rates by optimizing transportation routes and scheduling.
- Selected, trained and developed logistics personnel to achieve high-performing teams.
Education
Certificate - IT Network Security
My Computer Career
Sugar Land, TX11-2024
Skills
- Network support
- Windows administration
- Remote support
- Help desk experience
Timeline
Security Supervisor
Black Storm Security
12.2021 - Current
Customer Support Manager
TXU Energy Retail Company
11.2016 - 03.2020
Security Officer
ISSC
01.2014 - 10.2016
Logistics Manager
KBR Halliburton
01.2009 - 12.2013
Certificate - IT Network Security
My Computer Career
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