William Davis
South Haven,MI
Summary
Committed Security Supervisor with integrity, honesty and dedication. Strong knowledge of first-aid and emergency situation protocols. Quick-learning and highly professional in all situations.
Knowledgeable professional bringing several years' experience in helpdesk support, network administration and device support. Competent in using technical skills and root cause analysis techniques to resolve failures and maintain user productivity. Desire for long-term position with room for career advancement.
Overview
7
7
years of professional experience
Work History
Security Supervisor
Four Winds Casino Resort
Hartford, MI
09.2018 - Current
- Responded quickly to emergency situations as they arise by deploying appropriate resources and personnel.
- Investigated incidents, wrote detailed reports, and made recommendations for improvements in the security program.
- Provided ongoing coaching, feedback, development opportunities, discipline when necessary to ensure employees are meeting expectations.
- Supervised access control at all entrance points of the facility, ensuring only authorized personnel are granted entry.
- Assessed current Security processes and procedures periodically making adjustments as needed in order maximize efficiency.
- Ensured security staff is properly trained and certified in accordance with company policies and local regulations.
- Created schedules for security personnel shift rotations and monitored staffing levels to ensure adequate coverage at all times.
- Monitored entire facility using CCTV while simultaneously performing dispatch duties.
- Supervised team of security personnel, ensuring compliance with all safety protocols and procedures.
- Administered first aid and emergency support as needed during incidents.
25H Network Communication System Specialist
Army National Guard MI
Howell, MI
09.2017 - Current
- Performed tests on antennas and cables to detect any malfunctions or faults in the system.
- Operated various types of computer-aided control consoles.
- Provided technical assistance to system users by responding to inquiries, troubleshooting problems, and resolving issues.
- Repaired faulty components within the multichannel transmission system.
- Operated specialized diagnostic tools used to identify system faults.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Performed hardware and software installations, upgrades, repairs, and maintenance of computer systems.
- Imaged OS and software deployments throughout system and addressed implementation concerns.
- Trained team members and users in newly implemented and emerging technology to enhance business productivity.
- Installed and repaired network fiber optic cables, Ethernet cables and other networking cabling and conduits.
- Monitored system performance and identified potential issues for proactive resolution.
Education
High School Diploma -
South Haven High School
South Haven, MI05-2015
Skills
- Operations Management
- Investigative procedures
- Daily status reports
- Company risk mitigation
- Skilled in conflict resolution
- Network Administration
- Application support
- Hardware troubleshooting
- Network protocols
- Operating systems
- Problem-Solving
- Adaptability and Flexibility
- Excellent Communication
- Technical Support
- Professionalism
- Multitasking
- Software Installation
- Written Communication
- Helpdesk administration
Affiliations
- USBC Bowling Association Volunteer
- On my spare time I work with Microsoft Programs
Accomplishments
- Received an Army Commendation Metal and 4 Army Achievement Metals
Timeline
Security Supervisor
Four Winds Casino Resort
09.2018 - Current
25H Network Communication System Specialist
Army National Guard MI
09.2017 - Current
High School Diploma -
South Haven High School
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