Napoleon Dutan
Queens,NY
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
16
16
years of professional experience
Work History
Taxi Dispatcher
Hoyt Limo And Car Service Corp
Queens , NY
2008.01 - Current
- Coordinated daily workload and adjusted quickly to changing demands.
- Carried out day-day-day duties accurately and efficiently.
- keep records of all road-service calls
- Worked flexible hours; night, weekend, and holiday shifts.
- Maintained energy and enthusiasm in fast-paced environment.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- stay in touch with drivers while they are on road, communicating by phone, computer, or two-way radio.
- Developed and maintained courteous and effective working relationships.
Education
Associate of Arts -
La Guardia Community College
Queens, NY06.1997
High School Diploma -
Newtown High School
Elmhurst, NY06.1995
Skills
- Ability to work without constant supervision or guidance.
- Assist in resolving customer complaints
- Attention to detail ... Providing accurate information to both customers and drivers
- Be able to think clearly, and quickly take action on emergency situations
- Computer Tracking
- Effective Communication both English and Spanish
- Mobile Location-Based Services Software
- Multitasking Skills; Prioritizing Calls Based on Urgency and Importance
Timeline
Taxi Dispatcher
Hoyt Limo And Car Service Corp
2008.01 - Current
Associate of Arts -
La Guardia Community College
High School Diploma -
Newtown High School
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