Napoleon Dutan
Queens,NY
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
16
16
years of professional experience
Work History
Taxi Dispatcher
Hoyt Limo And Car Service Corp
Queens, NY
01.2008 - Current
- Coordinated daily workload and adjusted quickly to changing demands.
- Carried out day-day-day duties accurately and efficiently.
- keep records of all road-service calls
- Worked flexible hours; night, weekend, and holiday shifts.
- Maintained energy and enthusiasm in fast-paced environment.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- stay in touch with drivers while they are on road, communicating by phone, computer, or two-way radio.
- Developed and maintained courteous and effective working relationships.
Education
Associate of Arts -
La Guardia Community College
Queens, NY06.1997
High School Diploma -
Newtown High School
Elmhurst, NY06.1995
Skills
- Ability to work without constant supervision or guidance
- Assist in resolving customer complaints
- Attention to detail Providing accurate information to both customers and drivers
- Be able to think clearly, and quickly take action on emergency situations
- Computer Tracking
- Effective Communication both English and Spanish
- Mobile Location-Based Services Software
- Multitasking Skills; Prioritizing Calls Based on Urgency and Importance
Timeline
Taxi Dispatcher
Hoyt Limo And Car Service Corp
01.2008 - Current
Associate of Arts -
La Guardia Community College
High School Diploma -
Newtown High School
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