GUSTAVO PAZMINO
Flushing,NY
Summary
Dynamic professional with a proven track record at Thor Marketing Inc., enhancing operational efficiency and sales revenue through innovative strategies and strong customer relationships. Skilled in multitasking and organization, coupled with exceptional problem-solving abilities. Excelled in roles requiring patience, bilingual communication, and customer service excellence, sales and production professional equipped with comprehensive industry knowledge. Proven track record in driving team performance and optimizing production processes. Known for collaborative approach and adaptability to evolving business needs, with expertise in sales strategy and production management.
Overview
4
4
years of professional experience
Work History
Call Center Dispatcher
Fenix XL Car And Limo Service Corp
08.2024 - Current
- Ensured timely resolution of customer issues by closely monitoring dispatched calls and following up as needed and tracking of 164 fleet vehicles.
- Promoted a positive work environment through active listening, open communication, and team-building initiatives.
- Worked closely with other departments to address cross-functional issues impacting call center performance or customer satisfaction levels.
- Reduced call center wait times by streamlining the dispatch process for faster response times.
Manager of Sales and Production
Thor Marketing Inc.
07.2021 - 06.2024
- Organizing and overseeing assignments to drive operational excellence with the team.
- Delivered key presentations to new prospects, effectively communicating progress towards organizational goals and highlighting areas for improvement.
- Increased sales revenue by implementing innovative marketing strategies and building strong customer relationships.
- Managed production processes for optimal efficiency, reducing the most amount of time possible directly to the consumer.
- Evaluated employee performance regularly through goal-setting exercises, one-on-one meetings, and constructive feedback sessions that fostered professional growth within the team.
- Mentored junior team members, fostering their professional development and providing guidance on best practices in sales and production management.
Restaurant Waiter
Lindenwood Diner
03.2021 - 07.2021
- Maintained clean and organized dining areas for optimal guest experience.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Answered customers' questions, recommended items, and recorded order information.
Education
High School Diploma -
International High School At Union Square
40 Irving Place, Manhattan, NY 1000306-2021
Skills
- Patience and tolerance
- Typing speed
- Script adherence
- Bilingual
- Decision-making
- Multitasking and organization
- Sales team training
- Management of 5-40 people in a team
- Product knowledge
- Problem-solving
- Interviews
Customer service
Accomplishments
- Named "Manager of the Year" in 2023.
- 100k ring accomplishment award.
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Call Center Dispatcher
Fenix XL Car And Limo Service Corp
08.2024 - Current
Manager of Sales and Production
Thor Marketing Inc.
07.2021 - 06.2024
Restaurant Waiter
Lindenwood Diner
03.2021 - 07.2021
High School Diploma -
International High School At Union Square
Manager of the year
Is giving only to one of the managers every year that establish a good foundation for his team and accomplish open an office in a different state. Every year this award is giving to only one senior advisor for accomplish excellent performance with his/her team and executing expansion and growing in different states.
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