Starlette Langston
Philadelphia,PA
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
23
23
years of professional experience
Work History
Security Guard/Event Staff
Wells Fargo Center
02.2018 - Current
- Prevent people from performing illegal activates.
- Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
- Assist customer to their seats.
- Scan customer tickets before entering the event.
Bus Attendant/Classroom Assistant
Philadelphia School District
04.2013 - Current
- Monitored behavior to keep order and prevent bus driver from being distracted.
- Kept close eye on students behavior and watched for injuries, illnesses, and disputes.
- Informed parents of student behavioral changes to formulate guidelines and solutions.
- Documented disciplinary and behavioral incidents in tailored reports.
- Gives students additional attention and instruction.
- Supports teacher's lessons by reviewing material with students.
Nutrition Coordinator/Childcare Provider
Chances (Public Health Management Corporation)
06.2002 - 05.2009
- Assisted patients clients with mean plan development, addressing individualized dietary
- Develop meal and nutrition plans,taking clients preferences and budgets.
- Prepare and organize mealtimes and snacks for children.
- Organize activities or implement a curriculum that allows children to learn about the world and explore their interests.
- Change the diapers of infants and toddlers.
Flight Attendant
Ryan International Airlines
12.2000 - 06.2001
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
- Assisted passengers with storing luggage and helped locate seating.
- Participated in regular training sessions to stay current on industry trends, evolving company policies, safety procedures, and customer service strategies.
- Collected trash, tidied up aisles and wiped down surfaces during and in between flights to keep cabin clean.
Education
No Degree - Accounting
Pierce College
Philadelphia, PAAssociate of Arts - Carpenter/Electrician And Plumbing
32BJ SEIU Union
Philadelphia, PAHigh School Diploma -
Strawberry Mansion High School
Philadelphia, PA06.1997
Skills
- Customer Service
- Problem Solving
- Creativity
- Professional Demeanor
Timeline
Security Guard/Event Staff
Wells Fargo Center
02.2018 - Current
Bus Attendant/Classroom Assistant
Philadelphia School District
04.2013 - Current
Nutrition Coordinator/Childcare Provider
Chances (Public Health Management Corporation)
06.2002 - 05.2009
Flight Attendant
Ryan International Airlines
12.2000 - 06.2001
No Degree - Accounting
Pierce College
Associate of Arts - Carpenter/Electrician And Plumbing
32BJ SEIU Union
High School Diploma -
Strawberry Mansion High School
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