ANDREA J. HAYHURST

• Lead product management efforts to build a customer self-service suite of tools to improve operational effective and drive customer satisfaction.
• Implement and executes a product management process from discovery to implementation filling product gaps and innovating with new concepts.
• Developed comprehensive business plans supporting 3 -5 operational and corporate strategies.
• Led self-service product management strategies and execution plans for six business units supporting $1 Billion servicing portfolio
• Leveraged cross-functional, cross-companies teams to execute new credit card strategies

Operations Project Portfolio Management

• Manage and maintain Operations project portfolio
• Led Operations prioritization of projects
• Responsible for Operations Resource planning for projects
• Member of the Project Portfolio Management Office

• Contract position assisting with the preparation for the NextGen Department of Education Federal Student Loan program.
• Responsible for setting a vendor management group, management process and evaluation procedures for new vendors.

• Responsible for Global Technology Strategy and Planning related to technical strategies supporting sales and operations globally supporting over $3.0 billion in annual revenue.
• Co-lead an organizational change management initiative to transform our sales and technology organizations and solutions.
• Responsible for technology portfolio and strategy alignment with emphasis on improving technology investments, communication and long-term planning.
• Managed multi-million-dollar budgets for multi-year technology projects.

• Responsible for Global Sales and Operations Business Technology strategies and initiatives related to sales and operations globally supporting over $1.5 billion in revenue annually.
• Directing business execution global presale innovation product launch program. In 2013, this resulted in $250 million in sales incremental sales. In 2014, this resulted in $600 million incremental sales.
• Responsible for the Global Sales and Operations Business Process Management system to align and improve individual and cross-functional processes.
• Leading cross-functional steering committees for Global CRM, Digital Strategy, Innovation Product Launch operations and Salesforce Automation.
• Early adopter and champion for Nu Skin’s Leadership Brand initiative
• Key contributor in the development of Nu Skin’s Brand Experience strategy and business process management.
• Responsible for new enterprise web platform: complete with an industry leading content management system, translations service, distributed content hosting, digital asset management and content management process. Facilitated 50 countries converted in two years.
• Developed and managed a mobile platform implementation reaching 40 countries in nine months for both Android and iOS simultaneously.
• Leading business application strategy for global Customer Relationship Management
• Updated current ERP sales system to a CRM-focused sales and relationship management system. Migrating five major ERP systems to a standard CRM sales system over the course of 10 years.
• Directing CRM salesforce automation strategy and technical implementation. Consolidating multiple orphan web applications into a single portal complete with new functionality to organize, manage and automate field leaders’ businesses.
• Awarded industry best for eBusiness salesforce automation solution in 2014 by Direst Selling Association.
• Directing technical implementation of a global presale innovation product launch program.
• Re-engineered business analyst function into programs and product development for technology products.
• Member of Executive Management and Executive Strategic Planning team reporting to the President of Global Sales and Operations
• Partner to the Chief Information Officer for strategic and operational excellence
• Member of the Sales and Operations Core Competency Team, Product Diversion Taskforce, Global Marketing Council, Sales and Operations Management and Executive Management teams.
• Member of the PCI compliance team.
• Regularly present to all levels of management from the Board of Directors to my direct reports and all levels in between.

• Responsible for all global IT functions and departments. Managed a staff in three countries: US, Germany and Australia
• Re-organized IT teams by completely replacing North American and IT management
• Reallocated IT budget expenditures saving over $500,000 in the first five months of employment
• Directed global initiative to reduce current ERP systems from seven to three by end of 2008
• Directed strategy and development of first company e-Commerce site
• Directed a $20 Million North American retail expansion
• Re-engineered globally management reporting process and tools
• Re-engineered IT project process by establishing IT Project Portfolio’s in all regions
• Established formal Service Level Agreements and Support channels for all regions
• Member of Executive Management and Executive Strategic Planning team

• Responsible for managing distributor tools strategy and operational support
• Directed global roll-out of SAP R/3 into 35 countries
• Established IT Prioritization process with regional presidents
• Managed 17 business analysts supporting order fulfillment in call center, walk-ins and eCommerce.
• Adjunct member of Sales and Operations management team while reporting directly to Chief Architect of Corporate IT.

Director of European Operations

November 2005 – April 2006

• Managed European regional logistics and warehouse facility in Venlo, Netherlands
• Developed and managed a multi-million dollar inventory budget
• Eliminated a local project that was redundant with a global supply chain project resulting in $500,000 savings.
• Developed a master plan to expand the current warehouse to a larger facility compared to moving the warehouse
• Managed Central European Call Center in Brussels, Belgium
• Expanded call center productivity without dramatically increasing headcount
• Streamlined standard operating procedures throughout Europe
• Managed daily lab operations of a regional product line

Director, Europe Information Technology, Nu Skin Enterprises

April 2004 – April 2006

• Organized restructuring of the regional headquarters and IT department
• Decentralized IT functions to reduced costs and support new regional strategic goals
• Increased IT service levels during a period of significant regional revenue growth while reducing IT headcount
• Moved network operations functions from Europe to Corporate headquarters allowing for a further reduction in headcount
• Initiated, evaluated and managed the upgrade of the regional credit card interface resulting in a savings of $200,000 annually
• Introduced regional business analyst function to facilitate improved IT development, training and implementation
• Re-engineered reoccurring order process aimed at streamlining internal processes with business programs
• Member of the European Executive Management team
• Instituted a regional IT steering committee and priority board with regional GMs.
• Developed and managed a $1 million budget

• Acted as the relationship manager between the European Region Technology department and the Corporate Technology Department
• Advocated for technology priorities for both Corporate IT and the European Region
• Acted as an European SME, business analyst, project manager on various projects and initiatives
• Managed Corporate IT employees when visiting the European Region
• Managed the European Regional IT strategies and priorities

• Modified existing databases to meet unique needs and goals determined during initial evaluation and planning process.
• Developed, updated and organized Oracle data warehouse databases to handle customer data.
• Created and implemented database designs and data models.
• Administered, supported and monitored databases by proactively resolving database issues and maintaining servers.
• Wrote and maintained technical and functional specifications to document database intentions and requirements.

• Relationship Management, System Admin. for FSB Marketing Department
• Administered, supported and monitored databases by proactively resolving database issues and maintaining servers.
• Wrote and maintained technical and functional specifications to document database intentions and requirements.
• Set up and controlled user profiles and access levels for each database segment to protect important data.
• Created and implemented database designs and data models.