Kelly Low
Jennings,LA
Summary
Enthusiastically driven Administrative Assistant with expertise in anticipating professional needs and proactively identifying and resolving problems within team and department. Hardworking and engagement focused management style with strong business and communication skills to collaborate with clients and staff through personable influence and successful relationships.
Overview
14
14
years of professional experience
Work History
Jewelry/Wearable Art Department Head
Hobby Lobby
Oklahoma City, OK
09.2020 - Current
- Maintained daily reports and order/process inventory turnover.
- Established administrative work procedures to track staff's daily tasks.
- Maintained clean department area to promote positive, professional environment for customers.
Owner
Kelly Low Designs
Oklahoma City, OK
05.2020 - Current
- Managed day-to-day business operations, i.e., Orders, processes, and returns merchandise.
- Consulted with clients to assess needs and propose optimal solutions curating unique design solutions to clients within allotted budget.
- Created attractive, custom, and functional layouts for personal and commercial interiors.
Customer Service Manager
Hobby Lobby
Lake Charles, LA
09.2019 - 09.2020
- Communicated and collaborated with team leaders and front-line staff to convey important operational information and new targets.
- Evaluated performance continuously to identify areas in need of improvement and implement strategies to keep team on-track.
- Managed front of store employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
Assistant Manager
Hemispheres Fine Furniture
Oklahoma City, OK
05.2009 - 07.2019
- Developed loyal customer base through proactive management of team customer service strategies and ensured effective communication between store, warehouse, and corporate office.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Performed continual identification and analysis of competitor pricing.
Education
Master of Science - Interior Design
University of Central Oklahoma
Edmond, OKBachelor of Science - Family Economics
Louisiana State University
Baton Rouge, LASkills
- Judgment and Decision Making
- Research and Analytical Skills
- Strong Organizational Skills
- Customer Service
- Relationship Building
- Professional and Courteous
Timeline
Jewelry/Wearable Art Department Head
Hobby Lobby
09.2020 - Current
Owner
Kelly Low Designs
05.2020 - Current
Customer Service Manager
Hobby Lobby
09.2019 - 09.2020
Assistant Manager
Hemispheres Fine Furniture
05.2009 - 07.2019
Master of Science - Interior Design
University of Central Oklahoma
Bachelor of Science - Family Economics
Louisiana State University