Program Manager Consultant
Synchrony Financial Inc
05.2024 - 04.2025
Parag Walimbe
Program/Project Manager/Business Analyst/SCRUM Master/SAFe Agilist/Agile Practitioner
Alpharetta,GA
Timeline
Project Manager/Scrum Master
Capgemini Inc
06.2022 - 03.2024
Agile Coach
Capgemini Inc
03.2022 - 05.2022
Project Manager/Scrum Master
Infosys Ltd
02.2021 - 03.2022
Scrum Master/Business Analyst
Blue Cross Blue Shield of Florida
06.2020 - 12.2020
Project Manager/Scrum Master
Anthem
01.2019 - 03.2020
MBA - Business Administration And Leadership Management
Suresh Gyan Vihar University
07.2017 - 06.2019
Project Management Specialist
Kaiser Permanente
06.2016 - 12.2018
Project Manager/Scrum Master
Cognizant Technologies Solutions
11.2015 - 06.2016
Project Manager
Tech Mahindra
10.2005 - 09.2015
Master of Science - Computer Management & Information
Savitribai Phule Pune University
06.1995 - 05.1997
Work History
Program Manager Consultant
Synchrony Financial Inc
05.2024 - 04.2025
- Responsible managing key project initiatives under Marketing Engagement & Growth portfolio, capturing business expectations/requirements for analytics/development teams scaling campaign effectivity across multiple channels for Synchrony Financial.
- Responsible in bridging the business & marketing teams, SMEs and the data analytics team working as a single PoC, implementing predictive capabilities for marketing measurement & optimization and ensure rollout of optimized solutions for campaign effectivity and channel optimization.
- Responsible managing program road map and milestones, establishing RACI, communication path and reporting processes for senior leadership and various stakeholders, tracking project progress, identifying and managing risk and ensuring risk controls, preparing rollout plans working with various cross-functional teams.
- Responsible leading/managing building and implementing business performance dashboards for senior leadership's decision making, assisting marketing leadership providing insights on budget controls and effective potential RoI avenues.
Project Manager/Scrum Master
Capgemini Inc
06.2022 - 03.2024
- Responsible managing the middleware teams building consumer facing APIs for Subway digital ordering and processing systems for Mobile and Web, setting up agile projects using right tools & techniques, processes & guidelines and tracking progress under SAFe framework.
- Responsible running SCRUM, coordinating PI planning, assisting in setting up Value Stream Mapping (VMS) for business teams. Participated in review meetings with the PMO on program initiatives and updates.
- Responsible driving SoS with cross functional and offshore teams, running scrum events/ceremonies and assuring scrum effectivity and business agility. Coach teams in improving quality deliverables by value adds and improving on sprint commitments, meeting DoD.
- Responsible assisting leadership in implementing agile practices, process improvements, managing resource estimation and procurement, updating leadership on issues/risks and ensuring risk controls.
- Responsible preparing agile metrics and status reports for all major stakeholders, as necessary.
Agile Coach
Capgemini Inc
03.2022 - 05.2022
- Responsible conducting program evaluation & team agility assessment for Hewlett Packard (HP) Customer Support IT business, identifying and implying performance measurement techniques and across agile competencies.
- Responsible working with PMO to understand and scale the program magnitude, assessing existing processes using questionnaire/data points & preparing evaluation scoresheets, document findings, conducting recurring meetings with development teams, business PoCs and various stakeholders.
- Responsible preparing guidelines, facilitating training, preparing action plan for core competencies to achieve next level agility, providing recommendations and driving agile transformation activities/tasks, assisting leadership in guiding and implementing suitable agile framework.
Project Manager/Scrum Master
Infosys Ltd
02.2021 - 03.2022
- Responsible managing multiple scrum teams for building and implementing business processes for Ethics and Compliances management training and workflows and Event Management Systems for enterprise clients and associates.
- Responsible managing overall account delivery including client account engagement activities, providing resource estimation, procurement and costing, assisting leadership in building and implementing epic roadmap, implementing and assuring risk controls.
- Responsible conducting scrum events/ceremonies and assuring scrum effectivity and business agility, driving SoS with cross functional teams, assisting in removing impediments, coordinating team issue/resolution activities.
- Responsible preparing agile metrics & status reports for all major stakeholders, as necessary, driving project internal reviews and periodic status reporting to the concerned stakeholders.
Scrum Master/Business Analyst
Blue Cross Blue Shield of Florida
06.2020 - 12.2020
- Responsible for building agile solution framework for Enterprise Content Management System for business units across Florida Blue, evaluating and quantifying existing delivery framework and processes & recommending improvements, preparing agile manifest, implementing agile transformation drivers in phases.
- Responsible in rebuilding SCRUM, managing multiple scrum teams, conducting scrum events/ceremonies, assuring sprint commitments for cross functional teams, coaching various teams in improving quality of requirement gathering and building product backlog, assuring scrum effectivity and business agility.
- Responsible assisting in PMO planning, providing inputs in epic and features planning, participating in review meetings with senior leadership, assist leadership and POs in implementing agile practices and process
improvement initiatives, managing communication with various stakeholders wrt project activities and progress, preparing agile metrics as necessary.
Project Manager/Scrum Master
Anthem
01.2019 - 03.2020
- Responsible managing multiple scrum teams for building pricing & claims business workflows, implementing PEGA platform across enterprise digital units within Anthem under SAFe framework.
- Responsible working closely with Office of Agile implementing and adhering SAFe guidelines, assisting business teams in driving/coordinating PI planning, building PI and product backlog, assisting business in identifying MVPs and setting up Value Stream Mapping (VMS).
- Responsible participating in scrum of scrums on issues & status update with cross functional teams, driving scrum events/ceremonies and ensuring scrum effectivity and business agility, assisting teams in removing impediments and ensuring release readiness, planning deployment activities.
- Responsible managing Lights on Support team for combined business units, overseeing work allocation and work tracking and SLAs, managing issue/resolution, preparing delivery roadmap for scheduled releases.
- Responsible preparing agile metrics as necessary, participating in review meetings with the leadership, assisting leadership and POs in process improvement initiatives and implementing agile practices.
Project Management Specialist
Kaiser Permanente
06.2016 - 12.2018
- Responsible managing teams for building solutions with middle layer APIs and business logic for KP.com as one
digital solution and end-to-end automation for KP business workflows implementing RPA (Bots). - Responsible participating in review meetings with the senior management and business program teams, understanding product vision and product strategies, working with PMO preparing program directives, schedule, maintaining project artifacts, establishing communication path, preparing RACI, initiating kickoff meetings with Business units, Tech Requirement Office, Arch Review Board, DR teams.
- Responsible managing RPM and project financials, preparing 80/20 budget estimates, communicate project/program guidelines and checklists wrt
plans, people, processes & tools, preparing training requisites. - Responsible participating in SoS, coordinating with internal and external teams on environment rollouts and release schedules, preparing daily/weekly RAG status and rollout matrices, performing closure activities.
- Responsible managing RPA team for KP corporate and digital services, working closely with CoE establishing PaaS and assuring overall infrastructure and production procurement and support for RPA.
Project Manager/Scrum Master
Cognizant Technologies Solutions
11.2015 - 06.2016
- Responsible managing ethics and compliance team building and rollout the training literature, compliances and training schedules for all Walmart non-US associates and Walmart centers around the globe.
- Responsible participating in review meetings with the senior leadership and steering committee on board objectives for the FY, preparing & maintaining project artifacts plan, managing risks and risk measures, identifying delivery ownerships, working as a single point of contact for markets and business units, overseeing resource availability and engagements within PMO authority.
- Responsible establishing communication path, driving plan of actions meetings with PoCs across globe, coordinating with internal & external stakeholders on program initiatives and board expectations wrt release and environments rollout schedules, working with ISD PMO preparing program directives, program schedule and program budget estimates.
- Responsible communicating project/program guidelines and checklists, people, processes & tools, preparing training requisites, preparing daily/weekly status and rollout matrix reports, market rollout closure activities, preparing team playbook, guidelines in consensus for agile operational framework.
- Responsible conducting periodic scrum events/ceremonies, assisting product owners building product backlog and facilitate grooming sessions, facilitating scrum trainings, coordinating with multiple business partners and vendors to ensure
commitments on release rollouts, preparing a daily burn down and a weekly status dashboard.
Project Manager
Tech Mahindra
10.2005 - 09.2015
- Responsible managing various project teams under managed services for AT&T initiatives such as project Lightspeed, a proprietary product framework to deliver media over an operator’s IP network to business and individual subscribers, managing Online Management System (OMS), a central web portal offering online account management for att.com customers facilitating bill & payments, profile & service management, managing KanaResponse, an enterprise email solution for AT&T legacy systems and Uverse customer care
agents to respond to inbound customer communication from att.com, managing Enterprise Testing initiative under mobility, Business & Home solutions technology development for fiber broadband gateway network and services for AT&T small business offerings. - Responsible working with PMO office, understanding program schedule and program expectations and estimates, understanding SoW and SLAs, maintain project artifacts as necessary, assisting in baseline project scope and schedule as per vendor SoW.
- Responsible managing onshore-offshore teams, assisting in preparing project quarterly estimates, preparing WBS, managing work allocation and resource utilization, coordinating with the business partners, vendors, and other application teams on issue/resolutions, reviewing PWP and coordinating periodic deployment activities, preparing and maintaining induction plan and system appreciation documents, preparing daily/weekly status reports, hosting PMR meetings, ensuring client compliances and project auditory activities, initiating and driving cross application training requisites for the project and knowledge sharing sessions, preparing lessons learned
and DP activities
Education
Master of Science - Computer Management & Information
Savitribai Phule Pune University
Pune, India 06.1995 - 05.1997
MBA - Business Administration And Leadership Management
Suresh Gyan Vihar University
Jaipur, India (Distance) 07.2017 - 06.2019
Summary
- Strong quantitative Program/Project Management experience with in-depth knowledge of managing and leading project deliveries managing all essential project stages & knowledge areas, Scope/Time/Cost & Risk management, Preparing Budget/Estimates, Roadmap & Milestones, Leadership/Stakeholder Communication, project Metrics & Status reporting.
- Highly proficient in Agile philosophy and methodologies, expertise in establishing agile framework, processes & guidelines, leading enterprise agile transformation initiatives, implementing SAFe, building agile teams, working as Agile Coach/Lead/Scrum Master/RTE/SAFe Agilist.
- Valued experience working in HealthCare, Telecom, Finance, Retail, Restaurant, Hospitality, Customer Relationship (CRM), HRMS, Industrial Integrated Systems, Non-profits, Problem Management, Automation (RPA).
- Certified PMP®, PMI-ACP®, CSM®, PSM-I®, CSPO®, SSM®, SAFe Agilist®, MCP®
Skills
- Program Management, Project Management, Change Management, SDLC-Waterfall
- Quantitative Project Measurement, Delivery Management, Vendor/Account Management
- Agile Methodologies- SAFe, SCRUM, Lean, KANBAN
- Tools/Technologies & Frameworks- VB/ASP, ASPNet, C#, VBScript, JavaScript, VBA, HTML/CSS, XML/XSL, Oracle PL/SQL, MS SQL, BluePrism, Splunk, ServiceNow, SharePoint, PowerBI, Azure DevOps, CI/CD, JIRA/Confluence, Rally, Leankit, MS Office, MS Project, Clarity, RPM, Wiki
- Domains- HealthCare, Telecom, Finance, Retail, Restaurant & Hospitality, CRM, Industrial Integrated Systems, HRMS, T2 Support, Non-Profit, Automation (RPA)
Certification
- PMI Certified Project Management Professional (PMP®)
- PMI Agile Certified Practitioner (PMI-ACP®)
- Certified ScrumMaster (CSM®)
- Certified Scrum Product Owner (CSPO®)
- Professional Scrum Master I (PSM®)
- SAFe Scrum Master (SSM®)
- SAFe Agilist (SAFe®)
- Microsoft Certified Professional (MCP®)
Accomplishments
- Received “Best Manager” (2009) for ATT projects (Tech Mahindra Ltd)
- Received “Valuable Contribution Award” (2008) as part of performance excellence during company annual reviews.
Similar Profiles
Michael McCuneMichael McCune
IRA Specialist at Synchrony Financial IncIRA Specialist at Synchrony Financial Inc
Brittany StroupBrittany Stroup
Customer Service Representative at Synchrony Financial IncCustomer Service Representative at Synchrony Financial Inc
Shanice HendersonShanice Henderson
Banking Specialist at Synchrony Financial IncBanking Specialist at Synchrony Financial Inc
Montricia PouncyMontricia Pouncy
Practice Development Specialist at Synchrony Financial IncPractice Development Specialist at Synchrony Financial Inc
Jack WilsonJack Wilson
Produce Clerk at PublixProduce Clerk at Publix