Paul Yeanoplos
Littleton,Colorado
Summary
A seasoned Field Service Engineer with 22 years of experience in service, installation, and maintenance of Diagnostic chemistry, hematology, coagulation, automation, and Laser systems used in cataract surgery. Demonstrated expertise in repair, troubleshooting, and delivering exceptional results. Effective in handling complex issues and providing innovative solutions. Committed to ensuring the seamless operation of critical systems, contributing to the success of healthcare professionals and the well-being of patients.
Overview
23
23
years of professional experience
Work History
Senior Field Service Engineer
Johnson & Johnson Vision
05.2023 - Current
- Disassembled and reassembled complex machinery to repair or replace worn or malfunctioning components.
- Scheduled service calls according to customer location and urgency of need.
- Maintained tools and equipment, parts inventory, and library of machine manuals.
- Updated and maintained assigned machines per manufacturer specifications.
- Tested equipment performance and demonstrated operation and servicing best practices.
- Implemented preventative maintenance measures, resulting in reduced downtime and increased equipment lifespan.
- Improved customer satisfaction by providing prompt and professional onsite support for critical system malfunctions.
- Resolved escalated customer complaints efficiently by actively listening to their concerns and providing tailored solutions that exceeded expectations.
- Reduced equipment downtime by conducting routine maintenance checks and promptly addressing issues as they arose.
Senior Field Service Engineer
Werfen
07.2013 - 05.2023
- Provides highly visible customer support through the performance of on-site installations and necessary diagnoses, troubleshooting, service and repair of complex instruments and systems
- Performs routine, non-routine, and unusual technical repairs of all systems assigned
- Instructs customers in the proper operation, maintenance and troubleshooting of IL instruments and systems
- Responsible for complying with all appropriate regulatory bodies (FDA, ISO, and Health Canada) mandates policies, procedures, work instructions, and records
- Serves as customer liaison
- Responsible for routine and consistent interaction with sales counterparts with respect to customer situation, updates and lead generations
- Assures financial stability and viability of territory by promoting and selling service agreements, PMs and other services
- Serves as a mentor and field trainer for new and existing Field Engineers
- Schedule, coordinates and presents pertinent information at Customer User Group Training Seminars and Marketing Roadshows
- Assist the Area Service Manager in analyzing the severity of customer complaints and to develop plans to resolve customer complaints
- As needed travel to other territories to assist with duties and responsibilities of other engineers
- Other duties and responsibilities as assigned
- 75% travel covering CO, WY, NE, MT, NM, SD, UT
Senior Field Service Engineer
Beckman Coulter, Inc
08.2001 - 07.2013
- Similar job and travel requirements as with Werfen
- 50% travel required covering CO, WY, MT mostly front range of Colorado hospital-based laboratory locations
- Extensive experience in complex healthcare instrument diagnosis, repair, and maintenance
- Organizational skills, ability to multitask, work under pressure and exercise good judgment
- Effective communication skills with customers, peers, and management
- Timely submission of required reports
- Conscientious use of company provided car, computer, and tools
- MS office skills - word, excel, powerpoint, outlook, teams
Education
Medical Technology (ASCP) -
HealthONE School of Medical Technology
08.1991
Bachelor of Science in Microbiology -
Colorado State University
05.1990
Skills
- Accomplishments
- Werfen President's Council Award Winner 2020
- Werfen President's Club Award Winner 2013, 2014, 2018, 2019, 2020, 2021
- Extensive experience in complex healthcare instrument diagnosis, repair and maintenance
- Organizational skills, ability to multitask, work under pressure and exercise good judgment
- Effective communication skills with customers, peers and management
- Timely submission of required reports
- Conscientious use of company-provided car, computer and tools
- MS Office skills - Word, Excel, PowerPoint, Outlook, Teams
- Advanced troubleshooting
- Maintenance and repair
Timeline
Senior Field Service Engineer
Johnson & Johnson Vision
05.2023 - Current
Senior Field Service Engineer
Werfen
07.2013 - 05.2023
Senior Field Service Engineer
Beckman Coulter, Inc
08.2001 - 07.2013
Bachelor of Science in Microbiology -
Colorado State University
Medical Technology (ASCP) -
HealthONE School of Medical Technology
Similar Profiles
Nyari PatelNyari Patel
Pick,pack,and Ship at Johnson & Johnson VisionPick,pack,and Ship at Johnson & Johnson Vision
Sherry M. DunnSherry M. Dunn
Senior Clinical Application Specialist at Johnson & Johnson VisionSenior Clinical Application Specialist at Johnson & Johnson Vision
Neco LewisNeco Lewis
Engineering Technician at Johnson & Johnson Vision CareEngineering Technician at Johnson & Johnson Vision Care