Ardis Goss
Whitakers,North Carolina
Summary
Energetic Business Specialist with a passion for developing new business programs and making enhancements to meet customer demands. Fantastic time management and planning skills to build an excellent rapport with both customers and coworkers. Top-notch abilities in project management and sales management. Expertise in analyzing, articulating and solving various problems. Analytical and organized professional comfortable working independently or as part of team. Skilled at mentoring staff, integrating ideas and customizing approaches to support specific means and goals. Resilient and pragmatic with a good eye for important details.
Overview
16
16
years of professional experience
Work History
Treasury Services Business Specialist
Southern Bank And Trust
Rocky Mount, NC
05.2012 - Current
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Devised processes to boost long-term business success and increase profit levels.
- Conducted research to identify customer needs.
- Prepared and maintained records of sales and revenue.
- Aided senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements.
- Strengthened compliance by reviewing process data, developing solutions and monitoring implementation.
- Evaluated situations and delivered targeted solutions using various tools and resources.
- Streamlined operations by delivering recommendations for knowledge-base processes and procedures.
- Devised strategies to improve organization efficiency and optimize group management.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Worked with legal counsel to update 6 sales contracts in adherence to guidelines.
- Strengthened new service setups by reviewing process data, developing solutions and monitoring implementation.
Treasury Management Specialist
RBC Bank
Rocky Mount, North Carolina
09.2005 - 03.2012
- Reviewed setup documents for accuracy.
- Set up new Treasury services such as ACH, Positive Pay, Wires and fraud protection for customers.
- Assisted documentation specialist as subject matter expert to ensure that all critical information was included in procedures during product development.
- Created checklists in Excel for use as quick reference guides for setups and maintenance requests or avoid or reduce errors.
- Participated in various projects pertaining to new products, mergers, conversions and system upgrades.
- Trained new team members and provided cross training to partners.
- Complied with established internal controls and policies.
- Validated existing accounting management and reporting systems to assess quality and conformance, identify problems and implement corrective actions
Education
Bachelor of Arts - Sociology
North Carolina State University
Raleigh, NC05.1995
Skills
- Cost reduction
- Planning and execution
- Analyze Data
- Strategy realignment
- Staff mentoring
- Researching abilities
- Business intelligence
- Analytical and Critical Thinking
- Customer Service
- Training and Development
- Monthly Reporting
- Sales Tracking
Crafting
Create custom occasional and sentimental gifts.
Timeline
Treasury Services Business Specialist
Southern Bank And Trust
05.2012 - Current
Treasury Management Specialist
RBC Bank
09.2005 - 03.2012
Bachelor of Arts - Sociology
North Carolina State University