Terana Steadmire
Customer Service , Cooking , Cake Decator
Tampa,FL
Summary
Excellent worker who is dedicated to the job and always finding new way's to grow within the company. Dedicated Customer Service professional with knowledge of training skills and proven multitasking abilities. Always committed to learning new things.
Overview
5
5
years of professional experience
1
1
year of post-secondary education
Work History
Baker
Alessi Bakery
Tampa, FL
01.2021 - Current
- Prepared special creams and frostings for cakes and other dessert specialties.
- Designed specialty cakes for weddings, birthdays and graduations.
- Handled phone calls regarding inquiries, cancelled orders and ordering conflicts.
- Maintained sanitary food prep station by following established safety procedures and sanitizing instructions.
- Complied with health and safety codes to protect staff and customers.
Pastry Cook
Sugar Factory
Tampa , FL
01.2020 - 12.2020
- Created new dessert items for seasonal and special events.
- Prepared all desserts items in accordance with standards of quality, quantity control, taste and presentation.
- Determined quantity of product to prepare for next day operation by maintaining detailed production schedule.
- Cleaned and maintained station equipment
- Mixed icing and other toppings by reading recipes, scaling and measuring ingredients and operating mixer.
- Complied with health and safety codes to protect staff and customers.
Line Cook
Outback Steakhouse
Tampa, FL
10.2018 - 03.2019
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Changed and sanitized cutting boards, benches and surfaces between tasks to avoid cross-contamination.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction and repeat business.
- Complied with health and safety codes to protect staff and customers.
Customer Service Representative
Speedway Gas Station
Lutz, FL
05.2017 - 07.2018
- Assessed and authenticated customer exchanges, voids and returns.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Excellent cleaning and organizable skills.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Complied with health and safety codes to protect staff and customers.
Customer Service Representative/Lead CSR
Circle K
Tampa, FL
12.2016 - 08.2018
- Greeted customers, helped locate merchandise and suggested suitable options.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Helped customers complete purchases, locate items and join reward programs.
- Coached employees through day-to-day work and complex problems.
Education
Associate of Arts - Culinary Arts
Erwin Technical College
Tampa, FL 05.2018 - 06.2019
GED -
Hillsborough Community College
Tampa, FL 09.2013 - 01.2014
Skills
Sales expertise
Timeline
Baker
Alessi Bakery
01.2021 - Current
Pastry Cook
Sugar Factory
01.2020 - 12.2020
Line Cook
Outback Steakhouse
10.2018 - 03.2019
Associate of Arts - Culinary Arts
Erwin Technical College
05.2018 - 06.2019
Customer Service Representative
Speedway Gas Station
05.2017 - 07.2018
Customer Service Representative/Lead CSR
Circle K
12.2016 - 08.2018
GED -
Hillsborough Community College
09.2013 - 01.2014
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