Leslie Duran-Martinez
Denver,CO
Summary
-Tireless Restaurant Waitress skilled at supplying customers with memorable dining experiences and unforgettable service. Talented provider of fast, friendly order reception and food delivery. Accurately fulfills all special requests and addresses individual customer needs to support optimal dining experiences.
- Diligent Worker with experience performing variety of technical and manual tasks. Maintains cleanliness of work area and counts materials, merchandise and supplies in stock. Experienced in training new employees on responsibilities and company work ethics.
Overview
3
3
years of professional experience
Work History
Restaurant Waitress
Mexico Lindo Raul Hernandez
Morrison, CO
12.2021 - Current
- Maintained detailed knowledge of specials and currently available items to provide guests with informative menu descriptions.
- Performed dining room sanitation tasks such as spill cleanup, table sterilization and removal of apparent waste or refuse.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Sustained calm and congenial manners during communications with angry guests, directing disgruntled clients to appropriate managers.
- Frequently checked up on customers in order to enhance customer service experience and satisfy the customer's needs.
Live-In Nanny
Vanessa And Raul Hernandez
Peyton, CO
06.2021 - 12.2021
- Organized schedules for doctor appointments and trips and provided safe transportation to different events.
- Prepared tasty, healthy meals for children to encourage good eating habits.
- Engaged with children on age-appropriate level.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Assisted children in dressing appropriately for day's activities.
- Bathed, dressed and helped with teeth brushing as part of bedtime preparation.
- Assisted with light housekeeping duties as well as running errands.
- Built positive and nurturing environments to support child social and emotional growth.
- Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
Shift Supervisor
Starbucks
Denver, CO
08.2020 - 05.2021
- Built performance-oriented culture with satisfied, hardworking employees by clearly highlighting employee success and developing leaders from within.
- Established effective employee schedules and delegated tasks to take advantage of individual abilities and meet expected demands.
- Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Conducted routine inspections of incoming materials to check quality and compliance with established product specifications.
- Completed store opening and closing procedures and balanced tills.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Documented daily production and materials usage in Starbucks' POS system to track data.
- Responded to and resolved customer questions and concerns.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Assistant
American Security Locksmith
Denver, CO
06.2019 - 08.2020
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Recorded expenses and maintained accounting records.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
- Kept team efficient and on-task by maintaining well-stocked and organized supplies.
- Assisted in hands on projects by attending appointments and contributing to solutions for customers.
Education
Bachelor of Science - Nursing
University of Colorado Denver
Aurora, CO05.2024
High School Diploma -
Dsst: Green Valley Ranch High School
Denver, CO05.2020
Skills
- Service-Oriented
- Cleaning and Sanitizing
- Conflict and Complaint Resolution
- Upselling and Cross Selling
- High Energy and Stamina
- Menu Memorization and Presentation
- Transactions and Cash Handling
- Workflow Coordination
Languages
Spanish
Native or Bilingual
Timeline
Restaurant Waitress
Mexico Lindo Raul Hernandez
12.2021 - Current
Live-In Nanny
Vanessa And Raul Hernandez
06.2021 - 12.2021
Shift Supervisor
Starbucks
08.2020 - 05.2021
Assistant
American Security Locksmith
06.2019 - 08.2020
Bachelor of Science - Nursing
University of Colorado Denver
High School Diploma -
Dsst: Green Valley Ranch High School
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