Madison Menser
Customer Service Manager
Commerce,Texas
Summary
I started working for Lighthouse book keeping in January of 2020. There I gained experience with computer work, filing, and bookkeeping. I worked at Lighthouse book keeping until the owner no longer could afford to have help in July of 2020, which is when I started working at Sonic in Winnsboro. I received my high school diploma in May of 2021. In search of something more sustainable, I left my position at Sonic and started a new position at Toni Threadgill State Farm. After three months, I transferred to my current position at Julia Wilhite State Farm in Sulphur Springs. I am also currently enrolled at SNHU in pursuit of a Bachelor's of Science in Developmental Psychology.
Overview
3
3
years of professional experience
4
4
years of post-secondary education
2
2
Certifications
Work History
Customer Service Manager
Julia Wilhite State Farm
Sulphur Springs, TX
09.2021 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services and company information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Handled billing, claims, and policy changes.
Customer Service Representative
Toni Threadgill State Farm
Emory, TX
06.2021 - 08.2022
- Handled incoming calls and walk-ins.
- Solved billing issues and answered customer questions.
- Followed up on claims and helped relay information between the claims department and the customers.
- Made policy changes and corrected errors.
Carhop
Sonic
Sulphur Springs, TX
06.2020 - 06.2021
- Managed customer requests and orders.
- Established customer satisfaction by processing orders in a timely manner.
- Cleaned the outside and inside of the store.
- Made drinks for orders.
- Took orders for customers, and maintained quality of service by correcting orders and communicating with customers to ensure order accuracy.
Education
Bachelor of Arts - Developmental Psychology
Southern New Hampshire University
Hooksett, NH 08.2021 - Current
High School Diploma -
Como-Pickton
Como 08.2017 - 05.2021
Skills
Customer Service
undefinedCertification
Texas General Lines Property and Casualty Agent License
Timeline
Texas General Lines Life and Health Agent License
09-2022
Customer Service Manager
Julia Wilhite State Farm
09.2021 - Current
Bachelor of Arts - Developmental Psychology
Southern New Hampshire University
08.2021 - Current
Texas General Lines Property and Casualty Agent License
08-2021
Customer Service Representative
Toni Threadgill State Farm
06.2021 - 08.2022
Carhop
Sonic
06.2020 - 06.2021
High School Diploma -
Como-Pickton
08.2017 - 05.2021
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