Madison Menser
Customer Service Manager
Commerce,Texas
Summary
I started working for Lighthouse book keeping in January of 2020. There I gained experience with computer work, filing, and bookkeeping. I worked at Lighthouse book keeping until the owner no longer could afford to have help in July of 2020, which is when I started working at Sonic in Winnsboro. I received my high school diploma in May of 2021. In search of something more sustainable, I left my position at Sonic and started a new position at Toni Threadgill State Farm. After three months, I transferred to my current position at Julia Wilhite State Farm in Sulphur Springs. I am also currently enrolled at SNHU in pursuit of a Bachelor's of Science in Developmental Psychology.
Overview
3
3
years of professional experience
4
4
years of post-secondary education
2
2
Certifications
Work History
Customer Service Manager
Julia Wilhite State Farm
Sulphur Springs, TX
09.2021 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services and company information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Handled billing, claims, and policy changes.
Customer Service Representative
Toni Threadgill State Farm
Emory, TX
06.2021 - 08.2022
- Handled incoming calls and walk-ins.
- Solved billing issues and answered customer questions.
- Followed up on claims and helped relay information between the claims department and the customers.
- Made policy changes and corrected errors.
Carhop
Sonic
Sulphur Springs, TX
06.2020 - 06.2021
- Managed customer requests and orders.
- Established customer satisfaction by processing orders in a timely manner.
- Cleaned the outside and inside of the store.
- Made drinks for orders.
- Took orders for customers, and maintained quality of service by correcting orders and communicating with customers to ensure order accuracy.
Education
Bachelor of Arts - Developmental Psychology
Southern New Hampshire University
Hooksett, NH 08.2021 - Current
High School Diploma -
Como-Pickton
Como 08.2017 - 05.2021
Skills
Customer Service
Typing
Powerpoint
Computer proficiency
Attention to Detail
Writing Skills
Certification
Texas General Lines Property and Casualty Agent License
Timeline
Texas General Lines Life and Health Agent License
09-2022
Customer Service Manager
Julia Wilhite State Farm
09.2021 - Current
Bachelor of Arts - Developmental Psychology
Southern New Hampshire University
08.2021 - Current
Texas General Lines Property and Casualty Agent License
08-2021
Customer Service Representative
Toni Threadgill State Farm
06.2021 - 08.2022
Carhop
Sonic
06.2020 - 06.2021
High School Diploma -
Como-Pickton
08.2017 - 05.2021