Kimlynn Sturgis
Augusta,GA
Summary
Dedicated Property Manager with 7 years of experience in overseeing residential and commercial properties. Proven track record of maximizing property value and tenant satisfaction through effective lease management, maintenance coordination, and financial oversight. Adept at tenant relations, conflict resolution, and implementing cost-effective maintenance strategies. Skilled in legal compliance, vendor management, and risk assessment. Strong communicator with a commitment to creating safe, well-maintained, and thriving communities.
Overview
18
18
years of professional experience
Work History
Property Manager
Meybohm Reality
Atlanta , GA
03.2016 - 07.2024
- Developed and managed property budgets, tracking expenses, and ensuring cost-effective operations while maximizing revenue
- Implemented marketing strategies to attract and retain tenants, including advertising vacancies, conducting showings, and screening prospective tenants
- Implemented tenant retention programs, addressing concerns, and providing exceptional service to enhance tenant satisfaction and minimize turnover
- Planned and managed renovation projects to enhance property value, overseeing budgeting, contractor selection, and project timelines.
Customer Service Manager
ATT
Atlanta, GA
11.2014 - 03.2016
- Implemented structured training programs resulting in a 25% increase in first-call resolution and a 20% reduction in average handling time
- Engineered and standardized call handling procedures, reducing average handling time by 25% while maintaining service quality standards
- Conducted regular call audits, providing constructive feedback and coaching to agents, resulting in a 22% improvement in quality scores.
Tax Manager
New Century Tax and Accounting
Augusta , GA
06.2006 - 10.2014
- Managed tax audits, working closely with auditors to provide necessary documentation and resolve discrepancies, resulting in favorable outcomes for clients
- Conducted detailed financial analysis to identify potential tax implications and opportunities for clients, providing strategic recommendations for financial planning
- Stayed current with evolving tax laws, regulations, and industry trends, translating complex tax code changes into actionable strategies for clients
- Developed and implemented comprehensive risk management protocols, ensuring all tax activities adhered to legal and regulatory standards.
Education
Bachelor Business Administration -
Columbia Southern University
01.2019
Skills
- Legal Compliance
- Conflict Resolution
- Negotiation Skills
- Communication Skill
- Community Engagement
- Data Entry
- Record Keeping and Documentation
- Marketing and Advertising
- Staff Management
- Database Management
Timeline
Property Manager
Meybohm Reality
03.2016 - 07.2024
Customer Service Manager
ATT
11.2014 - 03.2016
Tax Manager
New Century Tax and Accounting
06.2006 - 10.2014
Bachelor Business Administration -
Columbia Southern University