VIENNELY CRUZ
Alexandria,VA
Summary
Outgoing and hardworking professional accustomed to working with residents to address needs, maintain properties and drive profit and occupancy success. Skilled business manager with proven skills in operational and team leadership. Bringing several years of related experience combined with results-focused and quality-driven approach.
Overview
8
8
years of professional experience
Work History
Property Manager
Blue Magma Residential
Houston, TX
02.2025 - 04.2026
- Increased property occupancy rates by effectively marketing available units and conducting thorough tenant screenings.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Assisted in budgeting for property expenses, monitored expenditures to align with financial targets.
- Negotiated favorable contract terms with vendors, reducing operating expenses while maintaining service quality.
- Utilized property management software to track tenant communications and maintenance requests efficiently.
- Developed community engagement initiatives that enhanced resident satisfaction and fostered belonging.
Assistant Property Manager
Blue Magma Residential
Houston, TX
09.2023 - 02.2025
- Followed up on delinquent tenants and coordinated collection procedures to enhance timely payments.
- Resolved tenant complaints promptly, coordinating repair services and support to maintain tenant satisfaction.
- Followed up on delinquent tenants and coordinated collection procedures.
- Expedited the leasing process for prospective tenants by efficiently managing application paperwork and conducting background checks.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Collaborated with legal department on eviction proceedings, following proper protocols and documentation requirements.
- Cultivated relationships with housing programs to support client needs. with different housing programs and submitted vouchers for clients experiencing homelessness or housing instability.
- Trained new hires on company policies, procedures, software applications and industry best practices-leading them towards successful job performance.
Assistant Club Manager
Planet Fitness
Houston, TX
02.2022 - 08.2023
- Collaborated with management team to create targeted marketing strategies that increased membership and boosted event attendance.
- Supported club operations by managing schedules, staff training, and inventory control.
- Built strong relationships with members through active listening, empathy, and personalized attention.
- Created engaging social media content that increased event visibility and member engagement.
Department Manager
Walmart
Katy, TX
09.2018 - 07.2021
- Managed inventory processes to maintain optimal stock levels, reducing waste and losses from shrinkage and obsolescence.
- Coordinated with other departments to align efforts and achieve company-wide objectives.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Addressed conflicts proactively and fostered open communication to maintain a professional work environment.
Education
No Degree - Criminal Justice
Lone Star College
Cypress, TXHigh School Diploma -
Morton Ranch High School
Katy, TXSkills
- Staff management
- Complex Problem-solving
- Relationship building
- Business development
- Legal compliance
- Decision-making
- Customer service
- Occupancy management
- Flexible and adaptable
- ResMan
- Yardi
- Budgeting and forecasting
- Tenant relations
- Compliance monitoring
- Vendor management
- Maintenance coordination
- Bilingual
Timeline
Property Manager
Blue Magma Residential
02.2025 - 04.2026
Assistant Property Manager
Blue Magma Residential
09.2023 - 02.2025
Assistant Club Manager
Planet Fitness
02.2022 - 08.2023
Department Manager
Walmart
09.2018 - 07.2021
No Degree - Criminal Justice
Lone Star College
High School Diploma -
Morton Ranch High School