Isaac Bilbao
Plano,TX
Summary
Passionate and hard-working professional with exceptional communication skills. Proven ability to connect with customers on a personal level and exceed their expectations. Committed to delivering exceptional service and building strong relationships. Energetic and enthusiastic team player with a track record of success in various customer-facing roles. Ready to utilize my skills and experience to contribute positively to any team or organization.
Overview
4
4
years of professional experience
Work History
Server
Cotton Patch Cafe
10.2024 - Current
- Carried out complete opening, closing and shift change duties to keep the restaurant working efficiently and teams ready to meet customer needs.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Bussed and reset tables to keep dining room and work areas clean.
- Supported fellow waitstaff through teamwork during busy times, sharing responsibilities as needed.
- Collaborated with kitchen staff to ensure timely delivery of orders, resulting in positive feedback from guests.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Managed multiple tables simultaneously while maintaining high levels of accuracy on order placement and delivery.
Stocker
Milam's market
03.2023 - 01.2024
- Stocked shelves, racks, and cases with new or transferred merchandise to match planogram images and instructions
- Resolved customer complaints in a friendly and professional manner
- Worked in a fast-paced environment with the ability to multitask
- Packed food products with care, minimizing shifting and damage during transport
- Maintained a positive customer service attitude with coworkers and supervisors
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
Social Media Strategist
King Jesus Ministry
05.2022 - 01.2024
- Worked with the marketing team to develop compelling visuals and copy for social media posts
- Developed and executed social media ad campaigns to drive traffic to the company website
- Monitored industry trends and identified opportunities for collaboration with other companies
- Created and maintained a content calendar for social media channels, ensuring timely posting of updates
- Generated ideas for new social media campaigns and initiatives
Host/Hostess and server
Molinas Ranch Restaurant
02.2021 - 12.2022
- Upheld a clean and organized work area
- Conducted regular inspections of the kitchen and dining areas to ensure proper sanitation
- Utilized strong communication and interpersonal skills to interact with customers
- Managed inventory and restocked supplies as needed
- Assisted in the set-up and breakdown of guest rooms for special events
- Assisted in maintaining dry storage areas and handling unpacking, dating, and rotating food and non-food supplies as directed
- Developed strong interpersonal skills to effectively communicate with customers
Education
High School Diploma -
Acheive Acadamy
Wylie, TX02-2025
Skills
- Public Speaking
- Leadership
- Teamwork
- Hospitality service expertise
- Customer Care
- Social-Media
- Marketing
- Strong work ethic
- Exceptional customer service
- Guest engagement
References
- Shakira Soria, Social Media Manager, shakirasoria@elreyjesus.org
- Tommy Acosta, Youth Pastor, tommyacosta@elreyjesus.org
- Geo Garcia, Grocery Store Manager, geo.garcia@milamsmarkets.com
- Restaurant Mananger, Boz.Beckstein@cottonpatch.com
Timeline
Server
Cotton Patch Cafe
10.2024 - Current
Stocker
Milam's market
03.2023 - 01.2024
Social Media Strategist
King Jesus Ministry
05.2022 - 01.2024
Host/Hostess and server
Molinas Ranch Restaurant
02.2021 - 12.2022
High School Diploma -
Acheive Acadamy
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