Nicole Scorzelli

• Managed daily operations of specialty food store.
• Supervised staff to ensure excellent customer service.
• Developed and maintained relationships with local suppliers.
• Handled customer inquiries and resolved complaints effectively.
• Managed daily operations of the business, including staff, sales, inventory, and accounting.
• Resolved customer complaints promptly and professionally in order to maintain a positive reputation for the business.
• Established long-term relationships with customers by promoting great service and engagement skills and quickly resolving issues.
• Developed business plan and budget to maximize profitability.
• Set pricing structures according to market analytics and emerging trends.

Serving in a banquet setting, Bartending as well. Beverage Cart was similar to running a small business where I took the initiative to add things to the cart that were not implemented before ex) Signs listing what was sold & pricing, sandwiches, hotdogs & combo specials and donated my square to begin accepting criditcards on the course. I sold cold beverages , made mixed drinks, sold snacks & quick meals to golfers on the golf course. Prepped sandwiches, hot dogs, took inventories & weekly ordered the liqour.

• Selling both men's & women's clothing, shoes & accessories.
• Inclusive of in store, online ordering and shipping, both Nationwide and Internationally.
• Create and build a clientele base.
• Worked with POS system Maintain selling floor & stock room to meet and exceed company standards.

• Marketing sales& promotion of Business Baking, Cooking, Shipping & Serving Website design, design of Gift Baskets (inclusive of live floral arrangements of which they were adorned).

• Scheduling, hiring, training & performance reviews of up to 50 associates (Seasonally fluctuating).
• Coordinating of training classes & seminars for Beauty Consultants & All vendors Coordinating and implementation of Events (GWP's, PWP'S, new product, etc).

• A selling manager who did both, selling as well as ensured the team made & exceeded the sales plan consistently.
• Worked in close relation to the Lord & Taylor Management, Buyers & Coach Executive team to ensure that our inventory was updated, a good representation of what our Guest was seeking and that the Visual Standards were reflective of both Companies.

• Acted as a liason between Bloomingdale's management,(inclusive of the shipping management) the buying office & DVF executives to ensure our sales goals were met and exceeded consistently.
• It being the highest volume location in the world at the time I was part of the decision process for the upcoming season selection to ensure that not only our inventory was maintained, but that our selection mirrored the needs of our Guests'.
• Conduct seasonal inventories & markdowns, clientele, POS system.