Phylicia Price
Summary
Experienced leader with strong background in guiding teams, managing complex projects, and achieving results. Excels in ensuring high standards and aligning efforts with organizational goals.
Overview
11
11
years of professional experience
1
1
Certification
Work History
District Manager TLA
Starbucks
10.2024 - Current
- leading a multi store portfolio, enforcing high-quality standards of operation.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Achieved established KPI for company, regional team and individual performance through teamwork and collaboration.
- Held one-on-one meetings with partners to identify hurdles and offered insight into best remedy.
Store Manager
Starbucks
11.2013 - 10.2024
- Successfully recruited and trained employees prior to the opening of this high-volume store location
- Managed a successful store with 20+ employees
- Ensure compliance with health and safety regulations
- Motivate team toward ambitious sales and profit goals while provide coaching to improve sales performance, and build a high-performance work culture, resulting in being top three sales volume in the area.
- Address and resolve customer complaints to foster satisfaction and loyalty. Raising customer connection from 31 to 67.
- Organized a successful employee outing and team build each year to appreciate employees.
- Successfully trained over 6 MIT as a store manager trainer.
Education
Bachelor of Arts - Family & Child Studies
Montclair State University
Montclair, NJ05-2011
Skills
- Problem Solving
- Organization
- Team Building
- Operational Skills
- Planning and Prioritizing
Accomplishments
Manager of the Quarter May 2016
Metrics that Matter D748 Top Performer February 2021
Awarded top performing store based off customer connection, store operations, and waste and labor management.
Completed Area 81 Store Manager Accelerated Development Program November 2024.
Certification
Certified Food Safety Manager National Registry of Food Safety Professionals February 2024
Timeline
District Manager TLA
Starbucks
10.2024 - Current
Store Manager
Starbucks
11.2013 - 10.2024
Bachelor of Arts - Family & Child Studies
Montclair State University
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