Jess Hann
McDonough,GA
Summary
District Manager with deep experience leading multi-unit portfolios through disciplined P&L ownership, leader development, and operational excellence. Proven record of delivering comp growth, growing transactions, and controllable contribution improvement, while building strong leadership benches and sustaining partner and customer experience.
Overview
13
13
years of professional experience
Work History
District Manager (TLA)
Starbucks Coffee Company
McDonough, USA
01.2025 - Current
- Deliver disciplined district P&L ownership, achieving +8.0% revenue comp, sustained multi‑period revenue growth of $8M YTD along with 38% of coffeehouses achieving performance within 3 weeks of Grow Report.
- Increase traffic (TSD) by +2.1% through Quarterly Planning, Weekly Coffeehouse Walks, and consistent execution of Coffeehouse Excellence standards.
- Drove controllable contribution to 43.9%, achieving a 3.5% favorable Actual vs. Earned through strategic labor optimization, waste reduction, and proactive forecasting.
- Translated portfolio KPIs into a disciplined Portfolio Action Plan, driving leader alignment through Quarterly Planning Meetings and visits, resulting in 95% Food Safety across the portfolio.
- Developed and coached 8 Coffeehouse Leaders and next-level leaders through structured performance conversations and succession planning, strengthening district bench strength across a population of 208 partners.
- Lead a district portfolio of company‑operated coffeehouses with full accountability for financial results, partner experience, customer engagement, food safety, operational standards, and policy compliance.
Store Manager (Coffeehouse Leader)
Starbucks Coffee Company
McDonough, USA
01.2013 - 01.2025
- Led $$45k -$70k high‑complexity coffeehouses with full accountability for people leadership, operations, and financial performance and operational standards.
- Developed and promoted Store Managers, Assistant Store Managers and shift leaders building strong leadership benches and succession pipelines as a Store Manager Trainer.
- Drove improvements in customer connection, operational consistency, and partner engagement through disciplined routines and coaching achieving 95% customer experience and 100% Health Score.
- Led 3 new store openings and 1 major renovations, partnering cross‑functionally to deliver operational readiness and community Facilities, Store Development, HR/PRSC, Asset Protection.
- Represent Starbucks in local communities and drive community impact Coffee with A Cop, local non-profit organizations.
Education
Medical Assistance Coursework -
Javelin Tech
Morrow01-2010
High School Diploma -
Luella High School
Locust Grove, GA01-2006
Business Management Coursework -
Gordon State College
Barnesville, GASkills
- P&L management
- Labor optimization
- Financial forecasting
- Performance coaching
- Food safety standards
- Customer engagement
- Multi-unit management
- Recruiting and hiring
- Team building
- Leadership development
Accomplishments
- Store Manager of the Quarter — FY19
- Quarterly Excellence Nominee — FY23
- Quarterly Excellence Winner — FY24
Timeline
District Manager (TLA)
Starbucks Coffee Company
01.2025 - Current
Store Manager (Coffeehouse Leader)
Starbucks Coffee Company
01.2013 - 01.2025
Medical Assistance Coursework -
Javelin Tech
High School Diploma -
Luella High School
Business Management Coursework -
Gordon State College