Gabriel Smith
San Antonio,TX
Summary
Driven to excel, I leveraged workflow analysis and strong problem-solving skills at WaterFleet, enhancing user interfaces and optimizing business processes for operational agility. My tenure as a Cx Chat Specialist Supervisor at Go Puff underscored my commitment to customer satisfaction, significantly improving retention rates through expert issue identification and risk mitigation.
Overview
4
4
years of professional experience
Work History
Remote Operations Analyst
WaterFleet
San Antonio, TX
01.2023 - Current
- Enhanced interfaces to promote better functionality for users.
- Optimized core processes to improve business performance and operational agility.
- Conducted system analysis and implementation to maintain and improve computer systems.
Cx Chat Specialist Supervisor
Go Puff
Arizona (Remote)
02.2021 - 12.2023
- Responded proactively and positively to rapid change.
- Delivered prompt service to prioritize customer needs.
- Educated customers about billing, payment processing and support policies and procedures.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
Education
Bachelor Of Computer Science -
Western Governments University
Austin, TXSkills
- Workflow Analysis
- Documentation And Reporting
- Information Gathering
- Issue Identification
- Risk Mitigation
- Trend modeling
- System Analysis
- Excel proficiency
Timeline
Remote Operations Analyst
WaterFleet
01.2023 - Current
Cx Chat Specialist Supervisor
Go Puff
02.2021 - 12.2023
Bachelor Of Computer Science -
Western Governments University