Richard Decker
Englewood,FL
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player. Focused customer relations professional skilled in lead generation, customer relationship development and sales. Accomplished in providing unsurpassed support to demanding customers. Offering experience in related roles, as well as passion for improving service delivery, enhancing knowledge and exceeding expectations. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Pool Corporation
North Port, FL
06.2019 - 10.2021
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Recommended products to customers, thoroughly explaining details.
- Provided primary customer support to internal and external customers.
- Responded to customer requests for products, services and company information.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
Countertop Installer
Designing Stone Concepts
North Port, FL
02.2018 - 03.2019
- Removed old tile, grout and adhesive using chisels and scrapers to clean surface carefully and prepare for new installation.
- Followed specifications for installing new or replacing damaged tile.
- Determined and implemented best layout to achieve desired patterns for tile installation based on job site parameters.
- Used power wet saws and tile cutters to cut tiles to specifications for projects.
Concrete Pump Operator
Constructive Concrete
North Port, FL
01.2017 - 02.2018
- Operated equipment to pump concrete and produce concrete materials.
- Cleaned concrete pumps at end of each project to keep in good working condition and to avoid breakdowns.
- Performed pre-trip and post-trip inspections of concrete pumps according to regulations and checked brakes and fluid levels.
- Evaluated site conditions and worked with contractors to set up truck properly.
Home Health Care Aide
Self Employed Services
Venice, FL
10.2015 - 01.2017
- Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces and purchasing supplies.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.
- Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
- Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
Education
GED -
North Port High School
North Port, FLSkills
- CRM Software
- Upbeat and Positive Personality
- Creative Problem Solving
- Order and Refund Processing
- Customer Retention Strategies
- Building Customer Trust and Loyalty
- Upselling Products and Services
- Customer Data Confidentiality
- Understanding Customer Needs
- De-escalation Techniques
Timeline
Customer Service Representative
Pool Corporation
06.2019 - 10.2021
Countertop Installer
Designing Stone Concepts
02.2018 - 03.2019
Concrete Pump Operator
Constructive Concrete
01.2017 - 02.2018
Home Health Care Aide
Self Employed Services
10.2015 - 01.2017
GED -
North Port High School