Rhonda McKeague
Honolulu,HI
Summary
Senior Claims Representative with over 6 years experience in evaluating motor vehicle accident claims for Alaska and Hawaii. Detail oriented and responsible for effectively explaining and educating drivers about local traffic laws. Successful at developing and deepening customer relations and working well with everyone involved in investigating and adjudicating claims. In-depth understanding of procedures and compliance.
Overview
6
6
years of professional experience
Work History
Sr. Claims Representative
Farmers Insurance Hawaii
Honolulu, Hawaii
12.2018 - Current
- Manage general and complex auto accident claims by gathering information, conducting interviews with drivers and witnesses, ordering and reviewing police reports and set liability based on findings.
- Communicate claim actions with claimants and clients.
- Educate involved parties on local traffic laws.
- Exercise proper judgement and decision making in accordance with Hawaii Revised Statutes and company policies.
- Document and communicate all claim activity timely and effectively.
- Process over 500 accident claims per year with 0% error regarding liability.
General Liability/Fire and Theft Claims Adjuster
GEICO
Honolulu, Hawaii
01.2016 - 12.2018
- Handled high volume of general auto accident claims.
- Explained insurance policies and provisions.
- Explained liability to claimants and clients.
- Arranged auto estimates and temporary transportation for involved parties.
- Examined claims forms and other records to determine insurance coverage.
- Established productive working relationships with public officials and law enforcement officers.
- Negotiated settlements up to $100,000.00
- Filtered suspicious claims and prevented payout of fraudulent claims.
Education
Psychology
College of Southern Nevada
Las Vegas, NVHigh School Diploma -
Desert Rose High School
Las Vegas, NV06.2004
Physiology And Kinesiology
Nevada Career Institute
Las Vegas, NV06.2007
Skills
- Analytical and interpretive skills
- Investigations expertise
- High exposure claims experience
- Excellent oral and written communication
- Great interpersonal skills
- Knowledgeable in Hawaii Revised Statutes pertaining to traffic laws
- PC literate, including Microsoft Office products
Timeline
Sr. Claims Representative
Farmers Insurance Hawaii
12.2018 - Current
General Liability/Fire and Theft Claims Adjuster
GEICO
01.2016 - 12.2018
Psychology
College of Southern Nevada
High School Diploma -
Desert Rose High School
Physiology And Kinesiology
Nevada Career Institute