Jonathan Wheatfall
Sales Floor Manager
Houston,TX
Summary
Veteran retail management professional with demonstrated success in building and motivating teams to achieve and surpass objectives in sales, service and performance. Skilled at loss prevention, recordkeeping and team leadership. Always working to enhance revenue and boost customer satisfaction.
Overview
16
16
years of professional experience
5
5
years of post-secondary education
Work History
Sales Floor Manager
Nordstrom
Webster, TX
04.2020 - Current
- Partnered with operations team to achieve company revenue and profit goals.
- Assisted customers with [Product or Service] selection through carefully curated questions.
- Recruited, hired and trained team of [Number] salespeople.
- Researched issues to obtain appropriate answers to customer inquiries.
- Motivated employees to success and pointed out areas of improvement, which bolstered efficiency rates by [Number]%.
- Maintained clean, adequately stocked and organized store by streamlining daily operations and introducing new procedures.
- Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Assigned jobs to individual employees by considering factors such as previous training, current abilities and general knowledge.
Male Shoe Manager
Nordstrom
Houston, TX
01.2017 - 04.2020
- Hired, supervised and coached [Number] employees on sales strategies to optimize performance.
- Communicated progress of monthly and quarterly initiatives to internal and external sales teams.
- Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Implemented systems and procedures to increase sales.
- Monitored sales team performance, analyzed sales data and reported information to area managers.
Shoe Department Manager
Nordstrom
San Antonio, TX
01.2006 - 02.2017
- Devised sales strategies to increase points of distribution, shelf space, product positioning, consumer awareness, trial, conversion and user acquisition.
- Identified prospects' needs and developed appropriate responses along with suitable information on products and services.
- Maintained up-to-date knowledge of competitor products and pricing in market served.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
Education
Bachelor of Science - Biology
The University of Texas At San Antonio
San Antonio, TX 12.2003 - 05.2009
Skills
Internal Growth Programs
Keyholder
Inventory
Staff Scheduling
Area Recovery
Sales Strategies
Visual Merchandising
Retail Staff Management
Merchandising operations
Interpersonal Communication
Good Telephone Etiquette
Multitasking Abilities
Decision Making
Organization and Time Management
Timeline
Sales Floor Manager
Nordstrom
04.2020 - Current
Male Shoe Manager
Nordstrom
01.2017 - 04.2020
Shoe Department Manager
Nordstrom
01.2006 - 02.2017
Bachelor of Science - Biology
The University of Texas At San Antonio
12.2003 - 05.2009