Debra Raposo
Westport,MA
Summary
Motivated individual with 20 plus years in big-box retail company co-managing retail sales force. Skilled in training sales team to increase sales and maximize productivity and profit. Familiar with relevant policies and legal guidelines. Skilled in building guest relationships and understanding guest needs. Strong communication and interpersonal skills for providing superior guest service. Highly organized professional establishes relationships with guests and peers .Stays calm under pressure.
Overview
30
30
years of professional experience
Work History
Sales Floor Team Leader
Target
04.2004 - Current
- Increased sales revenue by implementing effective sales strategies and fostering strong customer relationships.
- Managed team resulting in improved productivity and efficiency.
- Developed and maintained profitable guest base through targeted prospecting and relationship building.
- Provided exceptional guest service, addressing concerns promptly and professionally.
- Trained new team members on company policies, product knowledge, and selling techniques to enhance overall performance.
- Maintained friendly and professional customer relations
- 20 plus years of diverse and consistently successful leadership in big box store ( 40 million dollar store)
- Established very strong culture with high level of teamwork, accountability, and engagement
- Mentored and trained peers new in role through comprehensive 4- week training program and integration period
Office Assistant
Kmart
04.1994 - 04.2004
- Ordered and distributed all office supplies while adhering to fixed office budget
- Worked with senior management to complete complex projects on tight budgets and timelines
- Managed multi- line telephone system and greeted claimants during office visits
- Compiled company information and related material and distributed to candidates
- Increased profitability and productivity by minimizing down time and streamlining quality control issues
- Balancing and counting daily registers and safe
Education
High School Diploma -
Bishop Stang High School
North Dartmouth, MA06.1983
Coursework in Psychology And General Studies
SMU
North Dartmouth, MASkills
- Sales Strategies
- Internal Growth Programs
- Marketing knowledge
- Keyholder
- Retail Staff Management
- Display building
- Inventory
- Pallet Jack Operation
- Certified on crown and wave equipment
- Specialized training in ADA compliance
Accomplishments
- Supervised team of 150 staff members.
- Extensive professional training in talent acquisition and employee relations
- Achieved sales goals by completing daily tasks /payroll with accuracy and efficiency.
Timeline
Sales Floor Team Leader
Target
04.2004 - Current
Office Assistant
Kmart
04.1994 - 04.2004
High School Diploma -
Bishop Stang High School
Coursework in Psychology And General Studies
SMU
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