Crissette Papa
Chino,CA
Summary
Hardworking Billing Manager proficient in overseeing team operations, implementing improvements and reducing delinquency. Offering 17 years of experience in cable and excellent billing skills.
Overview
17
17
years of professional experience
Work History
Billing Manager
Turn Around Communications
Walnut, CA
02.2009 - Current
- Reviewed billing problems, researched issues and resolved concerns.
- Worked with vendors to develop payment plans and bring accounts current.
- Performed testing for billing modules, enhancing new functionality and process improvements.
- Responsible for generating invoices on a weekly basis.
- Creating excel reports for all invoices.
- Uploading all PO's for payment through Ariba.
- Managed monthly billing process to complete billings and returns to meet company revenue recognition policies.
Dispatcher
Charter Communications, Time Warner Cable
Irwindale, CA
04.2005 - 10.2008
- Maintained updated and detailed records of calls in physical and electronic database.
- Sent out technicians to assist hourly callers based on locations, needs and worker availability.
- Trained new employees in various procedures and gave feedback on daily work performance to increase productivity and caller satisfaction
- Directed dispatching, routing and tracking of technicians.
- Monitored flow of paperwork and directed information to appropriate departments.
- Coordinated schedules for optimal coverage of daily workload.
Education
High School Diploma -
William Workman High School
City Of Industry, CA06.2003
Skills
- Decision Making
- Compliance Assessment
- Work Planning
- Team Building Leadership
- Customer Service
- Prioritizing and Planning
- Employee Training Oversight
- Willing to Learn
Timeline
Billing Manager
Turn Around Communications
02.2009 - Current
Dispatcher
Charter Communications, Time Warner Cable
04.2005 - 10.2008
High School Diploma -
William Workman High School
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