Customer experience
Kristy Barnes
Vineland,NJ
Summary
Natural leader experienced in driving great team successes by coaching and motivating team members to increase financial profitability, operational efficiency and customer satisfaction. Record of performance in meeting organizational objectives. Excellent interpersonal skills, to work well with others, in both supervisory and support staff roles.
Overview
7
7
Work History
Customer Experience Manager
Home Depot
3849 South Delsea Drive
05.2018 - Current
- Enhanced customer satisfaction by implementing a streamlined feedback system.
- Increased employee retention through effective training and mentorship programs.
- Reduced response time to customer inquiries by optimizing support channels.
- Managed escalated customer issues promptly, ensuring timely resolutions and maintaining positive relationships.
- Created a comprehensive onboarding program to expedite new hire integration into the company culture and processes.
- Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
Customer Service Lead
Bed Bath And Beyond
Stamford, CT
04.2017 - 04.2018
- Enhanced customer satisfaction by resolving complex issues and providing timely solutions.
- Improved team efficiency by implementing new training procedures and streamlining work processes.
- Managed high call volumes while maintaining a professional demeanor, resulting in increased customer loyalty.
- Exceeded performance goals consistently through effective communication and problem-solving skills.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Education
High School Diploma -
Seaforth High School
Jamaica W.I07.2014
Skills
Account Management
Data Analytics
Engagement Strategy Development
Cross-Functional Collaboration
Customer Acquisition
Relationship building
Active listening
Customer segmentation
Team leadership
Conflict resolution
Effective communication
Time management
Timeline
Customer Experience Manager
Home Depot
05.2018 - Current
Customer Service Lead
Bed Bath And Beyond
04.2017 - 04.2018
High School Diploma -
Seaforth High School