IVY THAO
Seattle,WA
Summary
High-Volume, Big-Box Retail Manager 9 years of progressive and successful leadership experience in the grocery/supermarket sector. Led teams of up to 200 in stores with up to $93M in annual sales volume. Achieved strong results year after year. Turned around multiple underperforming stores by building highly motivated, customer-focused teams and establishing high standards across all departments. Skilled in all aspects of retail management including sales management, customer service, operations management, inventory control, merchandising, process improvement, project management, and more. Extensive experience in human resources including training, team building, leadership development, coaching, performance management, employee recognition, engagement, retention, and more.
Overview
9
9
years of professional experience
Work History
ASSISTANT STORE MANAGER
WINCO FOODS
08.2023 - 03.2024
- Promoted to a significantly higher-volume store after success in Portland (page 2)
- Directly accountable for multiple departments and job functions while also supporting the store director in other operational areas
- Provided leadership and support to a team of 200 including 8 department managers and 10 lead associates
- Proved instrumental in turning around a store that was struggling in nearly every area prior to arrival
- Quickly launched a re-training program - trained associates and other managers
- Overhauled the freight processing team and dramatically improved overnight operations
- Set very high standards for customer service, inventory control, quality control, and merchandising
- Lifted the store to new heights - increased sales 3% over LY
- Maximized efficiency, productivity, and profitability in every department
- Significantly improved inventory control, safety standards, and the customer/employee experience
- Consistently scored 80-100% on mystery shops, loss prevention audits, and safety audits
- Reduced inventory shrink to 2.20% in a challenging market (goal: 2.24%)
- Built a strong culture - improved communication, accountability, employee engagement, and morale
- Increased the employee retention rate by almost 10 full percentage points
ASSISTANT STORE MANAGER
WINCO FOODS
08.2021 - 07.2023
- Promoted to help turn around a struggling store in a high-theft, high-risk community in Southeast Portland
- Brought stability and well-rounded leadership to a store that suffered from frequent management changes (6 different assistant managers in just 4 months)
- Provided direct leadership to 6 department managers
- Partnered with the store manager to create a new culture with higher standards across the board
- Increased sales 10.24% in 2022 - more than double the company average of 4.16%
- Led the store to the top 5 in the entire company (140 locations) for year-over-year sales growth
- Raised the average mystery shop score to a consistent 80-100%
- Significantly improved engagement and retention - reduced employee turnover by 20%
- Guided the team through a pandemic with fluctuating regulations and escalated customer demands
- Implemented and enforced new customer/employee safety protocols
- Maintained a high level of communication and engagement during an extraordinarily difficult time
MANAGER APPRENTICE
WINCO FOODS
07.2018 - 08.2021
- Graduated from a comprehensive training & talent development program for high-potential leaders in 2021
- Acquired hands-on training in multiple stores under several different store managers and assistant managers
DEPARTMENT MANAGER
WINCO FOODS
04.2015 - 07.2018
- Managed every facet of the general merchandise/variety department, including forecasting, sales, inventory, procurement, seasonal product transitions, merchandising, and much more
- Led a team of 10
- Took over a department that was in complete disarray prior to arrival and turned it quickly around
- Grew sales 3-5% per year and consistently earned 90-100% on department audits/visits
- Supported the opening of 10-12 stores in OR, AZ, UT, TX, and OK - trained managers/associates
- Helped remodel and reset 4 existing locations in the Vancouver/Portland area
Education
General Studies - undefined
Clark College
Vancouver, WAFashion Design - undefined
International Academy of Design and Technology
Tukwila, WASkills
- Microsoft Word
- Excel
- Outlook
- Kronos
- MicroStrategy
Timeline
ASSISTANT STORE MANAGER
WINCO FOODS
08.2023 - 03.2024
ASSISTANT STORE MANAGER
WINCO FOODS
08.2021 - 07.2023
MANAGER APPRENTICE
WINCO FOODS
07.2018 - 08.2021
DEPARTMENT MANAGER
WINCO FOODS
04.2015 - 07.2018
General Studies - undefined
Clark College
Fashion Design - undefined
International Academy of Design and Technology
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