Abril Flores Reyes
Albert Lea ,MN
Summary
Proven Shift Manager at McDonald’s, adept in decision-making and customer service, significantly improved team performance through effective training and mentoring. Skilled in cash handling and fostering strong team dynamics, I excel in optimizing operational efficiency and resolving customer complaints with a results-driven approach.
Overview
2
2
years of professional experience
Work History
Shift Manager
McDonald’s
Albert Lea, MN
03.2023 - Current
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
Education
Highschool Diploma -
Albert Lea High School
Albert Lea, MN05.2025
Skills
Cash Handling
Decision-Making
Customer service focus
Employee Training
Workplace Safety
Accurate money handling
Opening and closing procedures
Punctual and Reliable
Handling Customer Complaints
Training and mentoring
Relationship Building
Team Development
Delegating Work
Mentoring and Coaching
Flexible Schedule
Languages
Spanish
Native or Bilingual
Timeline
Shift Manager
McDonald’s
03.2023 - Current
Highschool Diploma -
Albert Lea High School