Andrea Hearn

• Managed daily operations of the dry cleaning facility.
• Trained and supervised staff on service standards.
• Oversaw inventory management and ordering supplies.
• Assisted customers with inquiries and service requests.

I started off as a customer service rep, just answering inbound phone calls and maintain a 100% quality for like 6 months, became a classroom trainer, and a bridge trainer.I attended job fairs as a representative for g e and was given several promotions throughout time

• Reviewed credit reports to assess borrower risk and eligibility.
• Collaborated with sales teams to streamline financing procedures for customers.
• Managed client credit applications and evaluations for financing options.
• Provided training to junior staff on credit evaluation processes and tools.
• Analyzed payment histories to identify trends and potential issues.
• Responded promptly to client inquiries regarding credit terms and conditions.
• Assisted in the resolution of disputes between customers and creditors or debt collectors.
• Identified opportunities for process improvement within the department.
• Conducted financial analysis on customer's accounts and credit history.
• Collaborated with internal departments such as sales, accounting, legal, operations, and collections teams to resolve outstanding issues with customers' accounts.
• Frequently reviewed and checked credit limit appropriateness for customers.
• Provided guidance to junior team members regarding best practices for assessing creditworthiness.
• Maintained a database of customer information including names, addresses, contact information, account numbers.
• Participated in meetings with senior management to discuss strategies for managing the company's receivables portfolio.
• Verified accuracy of customer information, including income and employment status.
• Reviewed credit applications to assess credit worthiness of potential customers.
• Recommended approval or disapproval of different loan types based on established criteria.
• Followed banking requirements and government lending regulations.
• Trained rookie credit staff in application processing, credit analysis and loan disbursement to detect and curb fraud.
• Reviewed accounts for signs of fraud and non-payment issues.
• Double-checked account and application information provided by clients to assist in making accurate credit decisions.
• Collected debt information about clients by contacting banks, credit services and credit bureaus to determine meeting financial obligations.