Summary
Overview
Work History
Education
Skills
Timeline
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Hannah Du-Bois

Spring Hill,FL

Summary

I am an extremely hard worker, who always has her heart in the right places. I learn quickly and put 100% into everything I do. I enjoy working with people and leaving a positive mark on their day. Something that I believe puts me above the rest is my ability to mold to the task that needs completion. Whether I need to work independently, or as a team, I am always trying to put my best foot forward!

My experience in multiple health-care and management positions has equipped me with administrative and customer service expertise. My strong backing in coordinating communications, referrals, and policy enforcement make me a great fit for any leadership position. I will always find balanced solutions and resolve conflicts in a calm and professional manner.

Overview

6
6
years of professional experience

Work History

Manager/Associate Patient Care Coordinator

Audibel Hearing Centers
Brooksville, FL
12.2021 - 06.2022
  • Ordering Stock and office equipment
  • Assured regulatory compliance and professionalism across patient service.
  • Communicated with patients to ensure quality of care and develop care plans.
  • Received and routed care team messages and documents to appropriate staff.
  • Troubleshot and resolved complex customer service issues to enhance patient and family experience.
  • Provided administrative support for patient care staff.
  • Scheduled evaluations and procedures for patients.

Receptionist

Petluv
Brooksville, FL
12.2020 - 11.2021
  • Scheduled and confirmed appointments.
  • Answered and directed incoming calls using multi-line telephone system.
  • Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
  • Maintained daily calendars, set appointments with clients and planned daily office events.
  • Processed payments and updated accounts to reflect balance changes.
  • Oversaw office inventory by restocking supplies and submitting purchase orders.

Client Care Representative

Monster Transmission
Brooksville, FL
09.2020 - 11.2020
Petluvtation and instructions to optimize data delivery.
  • Coordinated assignment distribution to facilitate smooth workflows.

    • Advocate

    Dawn Center
    Spring Hill, Florida
    05.2020 - 09.2020
    • Completed reports, paperwork and documentation accurately and on time.
    • Identified appropriate community resources and provided referrals for services.
    • Gathered and analyzed information to advocate safety, well-being and progress.
    • Performed data input to document care and services plans, needs assessments and progress notes.
    • Provided direct support, coaching and intervention to increase self-sufficiency and goal attainment.
    • Handled crisis situations with exceptional tact, enacting best possible interventions for service and support.
    • Facilitated weekly group sessions focused on various issues to help groups and individuals.

    Cashier

    Joann's Fabrics
    Spring Hill, FL
    08.2019 - 02.2020
    • Collected payments and provided accurate change.
    • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
    • Helped customers find specific products, answered questions and offered product advice.
    • Worked closely with front-end staff to assist customers.

    Teacher

    Discovery Point
    Spring Hill, FL
    10.2018 - 03.2019
    • Built and strengthened positive relationships with students, parents and teaching staff.
    • Differentiated instruction according to student skill level.
    • Established and enforced rules for behavior and procedures to maintain order among students.
    • Engaged students and boosted understanding of material using focused instructional strategies and hands-on activities.
    • Instructed students individually and in groups, utilizing various teaching methods.

    Barista Shift Lead

    Target, Spring Hill
    Spring Hill, FL
    07.2018 - 09.2018
    • Prepared and served coffee, espresso drinks, blended coffees and teas.
    • Greeted guests with pleasant smile and superior customer service.
    • Supported highest standards of conduct and service to support company reputation.
    • Gave samples of popular coffee and tea blends to create sales opportunities.
    • Hosted coffee and tea tastings to showcase seasonal items and boost sales opportunities.

    Crew Member

    Dunkin Donuts
    Spring Hill, Florida
    01.2016 - 01.2017
    • Wiped down tables and equipment, swept and refilled stock.
    • Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.
    • Took orders from patrons and input selections into store computer system.
    • Stocked shelves and cases with new or transferred items.
    • Presented orders to guests within anticipated service times.

    Education

    Diploma -

    F.W. Springstead High School
    Spring Hill, FL
    06.2018

    Some College (No Degree) - Stem

    Pasco-Hernando State College
    Spring Hill, FL

    Skills

    • Insurance Verification
    • Patient Care Coordination
    • Bloodborne Pathogens training
    • State Certified CNA
    • Department of Children and Families 30 Hour training
    • Certified in Adobe, Word, and Excel
    • Relationship Building
    • Case Management
    • Verbal and Written Communication
    • Community Advocacy
    • Client Advocacy

    Timeline

    Manager/Associate Patient Care Coordinator

    Audibel Hearing Centers
    12.2021 - 06.2022

    Receptionist

    Petluv
    12.2020 - 11.2021

    Client Care Representative

    Monster Transmission
    09.2020 - 11.2020

    Advocate

    Dawn Center
    05.2020 - 09.2020

    Cashier

    Joann's Fabrics
    08.2019 - 02.2020

    Teacher

    Discovery Point
    10.2018 - 03.2019

    Barista Shift Lead

    Target, Spring Hill
    07.2018 - 09.2018

    Crew Member

    Dunkin Donuts
    01.2016 - 01.2017

    Diploma -

    F.W. Springstead High School

    Some College (No Degree) - Stem

    Pasco-Hernando State College

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