Kim Call Jordan
Statesville,NC
Summary
Energetic Administrative Assistant skilled in providing quality administrative support, with experience spanning multiple industries. Dedicated to leading highly effective administrative teams and managing office operations with efficiency and grace. Excellent communication and relationship building skills with proficiency in Quick Books and Ajera Software. Accountable Program Support Assistant possessing first-rate communication and organizational skills. Strengths in variety of administrative and support duties, including research and data entry. Diligent and flexible with full- or part-time hours of availability per week, including evenings and weekends.
Overview
14
14
years of professional experience
Work History
Administrative Specialist
Jordan-Grant Engineering And Surveying
Statesville, NC
09.2021 - Current
- Act as the point of contact for clients.
- Write and distribute mail correspondence memos, letters and forms.
- Create and update physical records and digital files to maintain current, accurate and compliant documentation and filing.
- Maintain and optimize calendar, schedule appointments and meetings.
- Resolve customer concerns efficiently to promote satisfaction and loyalty.
- Handle mail, packages, emails, document transmissions and other types of data with both manual and automated tracking strategies.
- Sort, open and route incoming correspondence and deliveries to help senior leaders respond quickly to business and customer requirements.
- Deliver top-notch administrative support to office staff, promoting excellence and streamlining office operations.
- Maintain supply inventory by checking stock to determine inventory level and ordering new supplies when inventory runs lows.
- Conduct thorough research of Geodetic Websites to pull deeds and plats using diverse resources to assist professional staff with routine and special project tasks.
- Process invoices and receive customer payments and receipts
- Specialize in accounts payable and receivable
Management/Administrative Assistant
Ray Lackey Enterprises, Inc.
Hickory, NC
03.2008 - 09.2021
- Built up revenue and business growth while maintaining top sales regionally
- Maintained an above-average Health Grade Score while complying with North Carolina Environmental Restaurant Inspections.
- Developed and maintained positive relationships with customers and suppliers.
- Implemented and managed business plans to promote profitable food and beverage sales.
- Purchased adequate quantities of food, beverages, equipment and supplies.
- Maintained facility and grounds to present positive image.
- Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations.
- Set clear expectations and created positive working environment for employees.
- Identified problems, conducted troubleshooting and sought repair or maintenance support to keep restaurant equipment operational.
- Oversaw balancing of cash registers, reconciled transactions and deposited establishment's earnings to bank.
- Limited portion sizes and used garnishes to control food costs.
- Recognized and formally acknowledged outstanding staff performance to boost company morale and productivity.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Skillfully interacted with external vendors to obtain best quality in pricing and product.
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
- Achieved highest employee retention rate in region.
- Reconciled cash and credit card transactions to maintain accurate records.
- Spearheaded regular maintenance and repair operations to keep building and equipment in peak condition.
- Managed 20-30 person team of cooks and back of house staff for high-end pizza restaurant.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Carefully interviewed, selected, trained and supervised staff.
- Correctly calculated inventory and ordered appropriate supplies.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Maintained safe working and guest environment to reduce risk of injury and accidents.
Education
Certified Nursing Assistant, Phlebotomy - Nursing
Mitchell Community College
Statesville, NC1994
High School Diploma -
North Iredell High School
Olin, NC06.1989
Skills
- Professional and Courteous
- Judgment and Decision Making
- Multi-Line Telephone Systems and High-Volume Phone Inquiries
- Meticulous Attention to Detail
- Supply Inventory Control, Inventory Oversight and Order Placement
- Verbal and Written Communication
- Strong Organizational Skills with the ability to Multi-Task
- Research and Analytical Skills
- Ease with Computers and Technology
- Can type 45 words per minute with accuracy
- Relationship Building
- Accounting and Bookkeeping, Invoice Processing, Payroll
- Electronic Records Management, Data Entry
- Proficiency in Microsoft Office, Word, Excel and Outlook
Timeline
Administrative Specialist
Jordan-Grant Engineering And Surveying
09.2021 - Current
Management/Administrative Assistant
Ray Lackey Enterprises, Inc.
03.2008 - 09.2021
Certified Nursing Assistant, Phlebotomy - Nursing
Mitchell Community College
High School Diploma -
North Iredell High School