Setiva Johnson Kurns
San Diego,CA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
Work History
Diploma, Independant High School
San Diego, CA
01.2011
Scheduling Coordinator
United Healthcare Group
San Diego, CA
07.2019 - Current
- Developed strong working relationships with management and executive team through effective scheduling and communication skills.
- Set up House Calls appointments with customers.
- Ensure that the appointments are scheduled accurately and resolve any scheduling issue or concerns.
- Observe HIPAA and maintain member confidentiality.
- Persuade members with reluctance issues.
- Handle special projects with a interpreter on the line with foreign languages.
- Assisted with floor support
- Assisted in training with the new hires
- Leaded team meetings/ Admin huddles
Seasonal Manager
Macys Department Store
San Diego, CA
06.2018 - 06.2019
- Effectively communicated with other employees and upper management to ensure complete care of customers
- Emphasized the specific product features that would stand out to customers, showing them product limitations and capabilities
- Contributed to the department's sales initiative, which enhanced the company's revenue by 59
Customer Service
Macys Department Store
San Diego, CA
02.2011 - 06.2019
- Adhered to all store retail procedures and policies
- Championed promotional items to achieve sales goals
- Educated customers about product options to exceed their experience
- Accurately completed cash register transactions
- Effectively executed visual merchandising and marketing initiatives.
Education
Independence High School
San Diego Ca01.2011
Skills
- Client and Vendor relations
- Attention to Detail
- Dependable
- Excellent Communication
- Inventory
- Management
- Courteous with Strong Service Mindset
- Efficient and Detail-Oriented
- Upbeat and Positive Personality
Business certification
San Diego 2011
Timeline
Scheduling Coordinator
United Healthcare Group
07.2019 - Current
Seasonal Manager
Macys Department Store
06.2018 - 06.2019
Customer Service
Macys Department Store
02.2011 - 06.2019
Diploma, Independant High School
01.2011
Independence High School
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