Keithon Clark
Houston,TX
Summary
Successful Sales Professional with 11+ years experience in a large scale retail environment. Implement cost control measures to ensure operations remain within company targets. Maximize performance in P&L through merchandising, staff management, loss control, inventory management, and Sales process execution.
Overview
11
11
years of professional experience
Work History
Customer Experience Manager (EM)
Best Buy
09.2021 - Current
- Managed a team of 90 personnel
- NOP Growth of 17% in the first full year
- Built a culture of Employee and Customer experience which controlled shrink.
Sales / Assistant Store Manager (ASM)
Best Buy
01.2019 - 01.2021
- Managed a team of 90 professionals
- Revenue of over 312M and 7.45% Comp in Year 1
- Strengthened company's business by managing People, Product and Processes and leading implementation of Operating Model Changes
- Developed and directed strategy for the launch of many new products.
Mobile Sales Supervisor
Best Buy
11.2016 - 02.2019
- Territory and Company Leader in NOP to Budget and 2yr Growth over 70%
- Reached number 1 in the company on multiple occasions
- Revenue of over 65M a year
- Helped the Company move from less than 2% Market Share to over 7%
- Managed team of 40 professionals.
Home Theater Sales Lead
Best Buy
02.2013 - 11.2016
- Responsible for Sales and Installation of Home and Business Solutions
- Increased Install Sales by 90% overall and over 200% Growth in the field
- Strengthened the company's business by leading implementation of High End Solutions for Homes and Businesses in the Field through Home Entertainment Advisers
- Strengthened the Company's brand by taking care of customers quickly and resolving issues if they exist
- Managed team of 40 Installation professionals.
Education
Associate Degree - Design Technology D.T
Langston University
Langston, OK01.2002
Skills
- Team Leadership
- Staff Training and Development
- Client Vendor Relations
- Customer Relations
- Market Analysis
- Process Improvement
- Sales Management
- Employee Relations
- Strategic Planning
- Team Building
Accomplishments
- Managed the deployment of our Services Business to the district level. Implemented Sales Processes to help grow the Services Business from the field. Created a Home Entertainment Adviser business for High End Solutions
- Market Share Growth: Our Micro-Market was a big part of the Company moving market share from less than 2% to over 7%
- Operating Model Changes: Managed the Mobile and Home Business Groups through the Company Operating Model Changes. Handled all functions related to the Change.
- Employee Experience Champion Managed a leadership team to bring a store to world-class customer and employee experiences.
- Shrink Reduction and Culture Managed a leadership team to bring a store to world-class shrink management and culture.
Timeline
Customer Experience Manager (EM)
Best Buy
09.2021 - Current
Sales / Assistant Store Manager (ASM)
Best Buy
01.2019 - 01.2021
Mobile Sales Supervisor
Best Buy
11.2016 - 02.2019
Home Theater Sales Lead
Best Buy
02.2013 - 11.2016
Associate Degree - Design Technology D.T
Langston University