Jennifer L. Parola
Santa Barbara,CA
Summary
Seeking a position where I can apply my compressive knowledge and congenial personality in a position where I am challenged and rewarded. There is no ‘I’ in Team. But independent contribution starts with ‘I’. It is within the juxtaposition of these two worlds in which I thrive.
Overview
16
16
years of professional experience
Work History
Sr. Analyst, Product Safety
Abbot Medical Optics, Acquired By J&J Vision
Santa Ana, CA
05.2014 - 07.2021
- Extensive experience in MedWatch submission and FDA MDR regulations.
- Expansive knowledge processing complaints for medical devices.
- Supported and aligned efforts to meet business and customer needs.
- Delivered in-depth training and knowledge of best practices for processing customer complaints and minimizing errors.
- Organized and improved department documentation and operating procedures, strengthening compliance and enhancing overall performance.
- Validated results and performed quality assurance to assess accuracy of data.
- Identified and resolved problems through root cause analysis and research.
- Maximized team knowledge and productivity by training, monitoring and directing new and contract employees in application of best practices and regulatory protocols.
Product Quality Analyst: Experis Contractor
Abbot Medical Optics
Santa Ana, CA
03.2013 - 05.2014
- Developed process improvements to help meet and exceed quality standards.
- Key tem member in achieving departmental monthly and year end goals.
Senior Customer Service Representative
FirstLine, LLC
Buellton, CA
07.2007 - 05.2008
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
- Processed, scheduled and executed customer orders for new and established customers.
- Despite economical downturn, successfully attained price increases for previously negotiated city and county contracts for medical products.
Product Support Analyst
Inamed Corporation, Acquired By Allergan
Santa Barbara, CA
10.2001 - 02.2007
- Top performer in department for consistent commendations for exemplary customer service.
- Instrumental in the FDA approval and launching of Juvéderm® facial dermal filler.
- Restructured and rewrote MDR and regional reporting decision trees for improved alignment with FDA regulatory requirements.
- Created an improved and expedited process for physicians to receive credit and product replacement.
- Diplomatically and successfully handled a large-scale product recall from clients.
- · Developed and wrote departmental procedures for several medical device product lines.
- Received and process clinical trial information.
Customer Affairs Claims Representative
McGhan Medical/Inamed Corporation
Santa Barbara, CA
11.1999 - 10.2001
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Process warranty claims for medical devices.
Education
Nursing
Santa Barbara City College
Pharmacy Technician Program: California Certified Pharmacy Technician. -
Riverside Community College
2012
A.A - Liberal Arts, Natural Sciences and Human Institutions
Allan Hancock College
1996
Skills
- Superior Customer Service, Interpersonal and Communication Skills
- Calm and Professional Under Pressure
- Responding with Care to Customers and Clients with Difficult Situations and Needs
Timeline
Sr. Analyst, Product Safety
Abbot Medical Optics, Acquired By J&J Vision
05.2014 - 07.2021
Product Quality Analyst: Experis Contractor
Abbot Medical Optics
03.2013 - 05.2014
Senior Customer Service Representative
FirstLine, LLC
07.2007 - 05.2008
Product Support Analyst
Inamed Corporation, Acquired By Allergan
10.2001 - 02.2007
Customer Affairs Claims Representative
McGhan Medical/Inamed Corporation
11.1999 - 10.2001
Nursing
Santa Barbara City College
Pharmacy Technician Program: California Certified Pharmacy Technician. -
Riverside Community College
A.A - Liberal Arts, Natural Sciences and Human Institutions
Allan Hancock College