Hanna R. Lee
Oswego,IL
Summary
Dedicated and results-driven Hearing Aid Specialist with a focus on exceptional customer service and expertise in hearing solutions. Demonstrated success in surpassing sales targets and cultivating strong client relationships through personalized consultations and product recommendations. Proficient in conducting comprehensive hearing assessments, explaining intricate product features, and delivering customized hearing aid solutions that cater to the unique needs of each individual. Skilled in managing the entire sales process, from initial consultation to post-purchase support, ensuring utmost client satisfaction and retention. Highly effective communicator with a profound understanding of audiology products and a genuine passion for enhancing the quality of life for clients.
Overview
8
8
years of professional experience
Work History
Hearing Instrument Specialist
Miracle Ear
07.2024 - Current
- Drive sales of hearing aids and related products by building strong relationships with new and existing patients, achieving monthly and quarterly sales targets
- Conduct detailed consultations with patients to understand their hearing needs and recommend the most appropriate products, ensuring long-term use of devices
- Perform regular follow-up visits to monitor device performance and troubleshoot issues, ensuring patient satisfaction
Nanny
05.2021 - Current
- Open and clear collaboration with parents regarding daily activities, behavior and concerns to allow consistency between parents and myself
- Organizing an adequate schedule properly timing meals, nap time and daily activities
- Due to being Covid babies, I built a meaningful relationship to provide comfort to both the parents and children when leaving home for the first time to return to work and being separated
Grader
01.2024 - 05.2024
- Responsible for evaluating exams for accuracy while providing feedback and communicating effectively with the instructor
Waitress
Pearce's Pub and Grill
05.2021 - 08.2022
- Establish loyalty with customers
- Train 5+ new employees
- Provide accurate and timely service to 3-6 active tables
- Experience in upselling and the importance of customer service
Sales Associate
Velvet Grace
08.2017 - 12.2021
- Upsell customers based on insight on interest and needs
- Develop customer retention through active listening and engagement
- Working together with the owners to drive sales through seasonal merchandise replenishment, along with training 3 new hires
Education
B.S. - Biobehavioral Health
The Pennsylvania State University
University Park, PA05.2024
Registered Emergency Medical Technician -
Waubonsee Community College
08.2023
Skills
- Healthcare Equipment Utilization
- Critical Thinking in High-Stress Situations
- Comprehensive Care Management
- Hearing aid maintenance
- Sales Management Skills
- Technical Reporting Skills
- Team collaboration
- Proficient in Medical Vocabulary
Accomplishments
Consistently met or exceeded sales budgets, driving revenue growth and contributing to company profitability.
Awards
- 4th quarter sales competition winner at Miracle Ear, 2024
- Dean's List: Fall 2020, Spring 2021, Fall 2021, Spring 2022, Fall 2022, Spring 2023, Fall 2023, Spring 2024
Activities
- Alpha Xi Delta: 03/01/21-05/01/24
- Social Chair: plan events during December 2021-September 2022
- Facilitated recruitment for Spring 2022
2024 4th Quarter Sales Competition Team Winner, Miracle-Ear
Recognized for contributing to the team’s outstanding sales performance, achieving top results in the 4th quarter.
Timeline
Hearing Instrument Specialist
Miracle Ear
07.2024 - Current
Grader
01.2024 - 05.2024
Nanny
05.2021 - Current
Waitress
Pearce's Pub and Grill
05.2021 - 08.2022
Sales Associate
Velvet Grace
08.2017 - 12.2021
Registered Emergency Medical Technician -
Waubonsee Community College
B.S. - Biobehavioral Health
The Pennsylvania State University
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