Donald Ralls
Lombard
Summary
Dedicated Hearing Instrument Specialist with strong skills in customer service and technical support. Experienced in conducting hearing assessments and providing tailored solutions to enhance client satisfaction.
Overview
1
1
year of professional experience
4
4
Certifications
Work History
Hearing Instrument Specialist
My Hearing Centers
Reno
01.2025 - Current
- Conducted hearing assessments using specialized audiometric equipment.
- Assisted clients in selecting appropriate hearing devices based on individual needs.
- Provided adjustments and repairs to hearing instruments for optimal performance.
- Educated clients on proper use and maintenance of hearing aids.
- Collaborated with audiologists to develop personalized care plans for clients.
- Maintained accurate records of client interactions and device fittings.
- Demonstrated strong customer service skills during client consultations.
- Stayed updated on the latest hearing technology and industry trends.
- Maintained up-to-date knowledge of latest research and trends through extended education and professional development courses.
- Properly programmed hearing aids using computers and surround sound systems to simulate background noise.
- Developed relationships with other healthcare professionals to ensure continuity of care for patients.
- Conducted hearing tests to determine patient's level of hearing loss and ability to benefit from amplification.
- Promoted business and capitalized on sales opportunities to maximize revenue.
- Dispensed, programmed and fit digital hearing instruments according to prescriptions.
- Maintained records related to patient visits including data entry into practice management software systems.
- Stayed up to date on advances in treatments and devices by attending workshops and reading publications.
- Completed full examinations to test individual hearing impairment.
- Participated in continuing education activities related to best practices in the field of Hearing Instrument Specialty Care Services.
- Performed diagnostic evaluations, programming and adjustments on a variety of hearing aids.
- Collaborated with audiology staff members to ensure quality patient care was provided throughout all stages of service delivery.
- Adhered to federal regulations regarding standards for dispensing and fitting hearing instruments.
- Taught clients how to correctly operate, maintain and store hearing aids.
- Managed administrative tasks associated with the provision of services.
- Provided counseling services regarding communication strategies for individuals with hearing loss.
- Educated patients and families on the selection, fitting, use, care and maintenance of hearing instruments.
- Conducted follow-up visits to assess patient progress with amplification solutions over time.
- Provided technical support for patients with questions or concerns about their hearing instruments.
- Maintained inventory levels for supplies used in the dispensing process.
- Promoted sales initiatives by providing product information, pricing plans and promotions.
- Demonstrated proper techniques for insertion and removal of earmolds and hearing aids.
- Performed careful fittings to maximize client comfort and device effectiveness.
- Recommended appropriate accessories that may improve performance or satisfaction with amplification solution.
- Modified impressions for earmolds and hearing aid shells.
- Counseled patients and families on communication strategies to cope with hearing loss.
- Administered air conduction, bone conduction, and speech audiometry tests to patients.
Education
Apprenticeship - Specialized Training Program Focused On Audiology
International Hearing Society (IHS)
Reno, NVSkills
- Customer service
- Hearing assessments
- Audiometric equipment
- Technical support
- Communication strategies
- Time management
Certification
EMT-B
Timeline
Hearing Instrument Specialist
My Hearing Centers
01.2025 - Current
Apprenticeship - Specialized Training Program Focused On Audiology
International Hearing Society (IHS)