Pamela Moore
North Augusta,SC
Summary
Strategic, organized Director of Quality Management with twenty years of experience achieving organizational excellence in education and training. Excellent leadership and communication skills integrated with analytical abilities to determine areas for potential improvement.
Overview
23
23
years of professional experience
Work History
Director of Quality Assurance
Department Of Defense
Fort Gordon , GA
06.2016 - 07.2019
- Authored documentation for internal use by QA personnel, setting guidelines for review activities and reporting requirements.
- Directed quality assurance teams, shortened validation turnaround times.
- Interfaced directly with high-level executives within head quarters, addressing concerns and correcting perceived faults to maintain accreditation standards.
- Drafted internal QA policies on factors such as design controls, course implementation, validation techniques and more.
- Oversaw QA operational activities such as sampling, inspection and verifying compliance with prescribed fault rates and tolerance goals.
- Determined quality department standards, practices and procedures.
- Established and tracked quality department goals and objectives.
- Scheduled and chaired quality review meetings to review effectiveness of performance mitigating risk, improving throughput and achieving customer satisfaction.
Senior Training Manager
Department Of Defense
Fort Gordon , GA
03.2012 - 05.2016
- Conducted orientation sessions and organized on-the-job training for new hires.
- Trained new hires to perform cross-training exercises with experienced workers.
- Communicated all learning and performance objectives, schedules and training assessments to upper management.
- Led daily, weekly and monthly coaching, counseling and feedback sessions.
- Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
- Analyzed effectiveness of training programs at all levels and recommended updates.
- Coordinated ongoing technical training and personal development classes for staff members.
Quality Assurance Officer
Department Of Defense
Fort Gordon, GA
06.2000 - 05.2012
- Conducted evaluations to identify weak areas and identify problematic issues while promoting corrective methods.
- Resolved issues efficiently and built excellent client rapport, which led to enhanced customer satisfaction ratings.
- Monitored activities and supporting systems to meet compliance regulations.
- Tested and operated mixers to confirm correct calibration while scheduling routine, preventive and reparative maintenance to maintain production workflows and achieve production output benchmarks.
- Provided extensive quality assurance training via both in-person and remote teleconferences.
- Implemented new quality assurance and customer service standards.
Leadership Instructor
United States Air Force, USAF
Fort Walton Beach, FL
10.1996 - 05.2000
- Met needs of different students by adapting teaching materials and methods.
- Helped clients set and achieve health and wellness goals.
- Observed students to assess abilities, interests and learning objectives for personalized lesson planning.
- Organized activities to promote learning and increase student enjoyment.
- Conducted needs assessments or surveys to determine interest in or satisfaction with wellness and fitness programs, events or services.
- Conducted classes and workshops for students on special topics of interest.
- Optimized instruction based on student feedback and assessments of courses.
- Provided clear, informative lectures on Leadership to classes of twenty students.
Education
Master of Arts - Education Curriculum And Instruction
University of Phoenix
Illnois11.2007
Associate of Arts - Instructor of Technology And Military Science
Community College of The Air Force
Montgomery, AL02.1998
Bachelor of Science - Workforce Education Training Development
Southern Illinois University At Carbondale
Charleston, SC08.1996
Skills
- Leadership
- Interpersonal Skills
- Customer Satisfaction
- Communicator
- Administrative Oversight
- Quality Management Systems
- Educator and Trainer
Affiliations
Executive Board Member, American Heart Association
Junior Vice, Chapter 44 Disabled Veterans
Ancestry Consultant, African American Culture Center
Secretary
Member, Concerned Minister Fellowship
Board Member, Veterans Services and Assistance, Inc
Timeline
Director of Quality Assurance
Department Of Defense
06.2016 - 07.2019
Senior Training Manager
Department Of Defense
03.2012 - 05.2016
Quality Assurance Officer
Department Of Defense
06.2000 - 05.2012
Leadership Instructor
United States Air Force, USAF
10.1996 - 05.2000
Master of Arts - Education Curriculum And Instruction
University of Phoenix
Associate of Arts - Instructor of Technology And Military Science
Community College of The Air Force
Bachelor of Science - Workforce Education Training Development
Southern Illinois University At Carbondale
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