Teesha Burgess
Florence,SC
Summary
Accomplished Quality Assurance Leader with extensive experience in Behavioral Health and Developmental Disabilities. Expertise in implementing quality control tools, conducting audits, and delivering employee training to enhance service efficiency and ensure regulatory compliance. Recognized for fostering teamwork and driving operational excellence in dynamic environments.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Director of Quality Assurance
Department of Behavioral Health and Developmental Disabilities
11.2023 - Current
- Enhanced service delivery by developing quality assurance protocols for behavioral health.
- Led teams to ensure compliance with state regulations and improve service quality.
- Conducted audits to maintain quality standards in developmental disabilities programs.
- Analyzed performance metrics to drive process improvements and operational efficiency.
- Provided training for ongoing and new employees to enhance team capabilities.
- Coordinated facility services to ensure compliance with departmental and regulatory standards.
Substance Abuse Counselor
Starting Point of Florence
08.2019 - 04.2023
- Enhanced client recovery through individual and group counseling sessions.
- Developed tailored treatment plans based on comprehensive client assessments.
- Collaborated with multidisciplinary teams to improve treatment outcomes for clients.
- Led workshops on coping strategies for clients facing substance use challenges.
- Monitored client progress, adjusting treatment plans for optimal intervention effectiveness.
- Educated families on substance abuse to foster supportive recovery environments.
Scheduler
McLeod Health
08.2018 - 08.2019
- Optimized resource allocation by coordinating patient scheduling effectively.
- Enhanced scheduling efficiency, significantly reducing appointment conflicts.
- Developed standardized scheduling protocols, ensuring departmental consistency across operations.
- Informed strategic decisions by analyzing scheduling data and identifying trends.
- Aligned schedules with patient care objectives through collaboration with healthcare providers.
- Proposed solutions to minimize no-shows and cancellations by monitoring adherence rates.
Human Services Assistant
Department Of Behavioral Health and Developmental Disabilities
06.2005 - 08.2018
- Streamlined client intake processes, ensuring timely and accurate data collection.
- Collaborated with multidisciplinary teams to create individualized service plans.
- Enhanced client support networks through effective coordination of community resource referrals.
- Trained staff on behavioral health protocols and service delivery methods.
- Monitored client progress, adapting care strategies based on evolving needs.
- Advocated for clients' rights, ensuring access to essential community services.
Cashier
Walmart
01.2000 - 06.2005
- Ensured accurate customer transactions at point of sale, enhancing satisfaction.
- Resolved customer inquiries promptly, improving overall service quality.
- Trained new cashiers on register operations and customer service best practices.
- Balanced cash drawer daily, adhering to strict cash handling procedures.
- Streamlined checkout processes, significantly reducing wait times during busy hours.
- Built rapport with customers, fostering loyalty and repeat business.
Education
Master of Science - Social Work
Limestone College
Gaffney, SC12-2023
Skills
- Auditing expertise
- Quality control tools
- Customer focus
- Quality management
- Corrective action planning
- Quality assurance methodologies
- Strong work ethic
- Teamwork
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Multitasking
- Reliability
- Excellent communication
- Critical thinking
- Organizational skills
- Team leadership
- Active listening
- Quality inspection
- Task prioritization
- Self motivation
- Employee training
- Goal setting
- Risk assessment
- Effective communication
- Decision-making
- Relationship building
- Employee supervision
Accomplishments
- Documented and resolved citations which led to the facility being in full compliance.
- Supervised a team of 20 or more staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
- Plan of Corrections Training
- CPR certification
- DD8 certification
Languages
English
Timeline
Director of Quality Assurance
Department of Behavioral Health and Developmental Disabilities
11.2023 - Current
Substance Abuse Counselor
Starting Point of Florence
08.2019 - 04.2023
Scheduler
McLeod Health
08.2018 - 08.2019
Human Services Assistant
Department Of Behavioral Health and Developmental Disabilities
06.2005 - 08.2018
Cashier
Walmart
01.2000 - 06.2005
Master of Science - Social Work
Limestone College