DAVID GUIN III
Nederland,TX
Summary
Enthusiastic Service Manager knowledgeable about mechanical service needs. Expert in vehicle operations, parts purchasing and customer satisfaction. Driven to keep service operations cost-effective, speedy and high-quality in order to maintain reputation for excellence.
Overview
30
30
years of professional experience
Work History
Service Manager
Classic Southeast Texas
Nederland, TX
03.1992 - Current
- Met with customers to discuss service needs and offer available solutions.
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
- Trained less-skilled service workers on standards, efficiency and conflict resolution for best-in-class customer service.
- Guided techs on automotive repair, tool usage and equipment operation.
- Set and administered department budgets for expenditures, materials and labor.
- Hired and trained new workers to improve efficiency of department and cultivate productive work atmosphere.
Education
MUSIC MAJOR
Lamar University
Beaumont, TXHigh School Diploma -
THOMAS JEFFERSON HIGH SCHOOL
Port Arthur, TX05.1991
Skills
- Health and Safety Regulations
- Materials and Labor Costing
- New Employee Hiring
- Job Prioritizing
- Budget Controls
- Service Quality Management
- Managing Operations and Efficiency
- Quality Control
- Performance Evaluations
- Hand and Power Tool Operation
- Financial Forecasting
Timeline
Service Manager
Classic Southeast Texas
03.1992 - Current
MUSIC MAJOR
Lamar University
High School Diploma -
THOMAS JEFFERSON HIGH SCHOOL
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