Alexina Marseille
Miami,FL
Summary
Self-motivated, dependable Resident Monitor committed to facilitating environment that creates fulfilling sense of home. Provided compassionate support while adhering to mission of organization. Excellent communication and relationship building skills.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Resident Monitor
Riverside House Ministries
Miami, FL
01.2021 - Current
- Supervise federal inmates in the program
- Follow agency procedures
- Conduct alcohol and drug test urinalysis
- Make periodic patrols around facility
Correctional Officer Trainee
Florida Department of Corrections/Homestead Correctional Institution
Florida City, FL
01.2020 - 01.2021
- Supervise inmates, observe traffic in and around compound
- Monitor, supervise and screen inmate visitor traffic
- Make periodic patrols of quarter and work areas
- Maintaining a record of equipment, supplies and other items
- Check inmate mail for possible contrabands
Interviewing Clerk
The Department of Children and Families
Ft. Lauderdale, FL
01.2020 - 01.2020
- Determine eligibility for expedited find assistance services
- Explains eligibility to applicant and recipients applying/receiving public assistance
- Enter clients data into database based on intake of caller information and answering phones.
Environmental Worker
Encompass/Jackson Memorial Tower
Miami, FL
01.2020 - 01.2020
- Maintaining a clean environment by cleaning and sanitizing toilets, counter-tops, and sinks
- Maintaining a clean and sanitary kitchen area
- Vacuuming and cleaning carpets and rugs
- Using any cleaning equipment such as vacuums, mops and other cleaning tools
- Keeping bathrooms stocked with clean linens, toiletries, and other supplies
- Cleaning mirrors and other glass surfaces.
Security Officer
Allied Universal
Miami, FL
01.2017 - 01.2019
- Provide on site protective services for this private security on behalf of clients such as Florida Memorial University and Adrienne Arsht Center
- Report safety concerns, security breaches and unusual circumstances both verbally and in writing
- Build, improve and maintain effective relationships with both client employees and guests.
Customer Service Representative
Inktel Contact Center
Doral, FL
01.2016 - 01.2016
- Servicing calls from online and over the phone customers placing orders with Walmart
- Being accurate on every order placed and ensuring our customer's service expectations are exceeded from start to finish
Security Officer
Century Security
Miami, FL
01.2016 - 01.2016
- Manage areas such as entrances, docks, booths, and also to roam the event space and provide a heightened level of security.
Security Officer
Pro Secur
Miami, FL
01.2016 - 01.2016
- Secures premises and personnel by patrolling property, inspecting buildings, equipment, and access points; permitting entry and scanning barcodes on buildings
Cashier Attendant
Levy Restaurants
Miami, FL
01.2015 - 01.2015
- Greeting customers, handling all the cash transaction
- Charging purchases to customers' credit card and providing customers with receipts
Sales Associate/Hair and Lash
Classy Girl Beauty Supply Store
North Miami Beach, FL
01.2011 - 01.2015
- Greeting the customers, handling all the cash transaction
- Assess customers' needs and provide assistance and information on product features
- Remain knowledgeable on products offered and discuss available options
Cashier/Sales Associate
Macy's Department Store
Doral, FL
01.2014 - 01.2014
- Greeting the customers, ringing up purchases, handling all the cash and credit card transaction answering questions about products, merchandise, and services
- Handling all returns courteously and professional
- Setting Star Rewards goals
Customer Service Representative
Florida Career
Margate, FL
01.2011 - 01.2011
- Attracts potential customers by answering service questions, suggestion information
- Recommend s potential service to management by collecting customer information and analyzing customers' needs
Education
Bachelor of Science - Public Safety Management
Miami Dade College
11380 NW 27th Ave12.2021
High School Diploma -
Penn Foster High School
Skills
- Call Answering and Routing
- Team Supervision
- Facility Security
- Issue Resolution
- First Aid and CPR
- Active Listening
- Excellent verbal and written communication skills
- Have frequently given presentations to large audiences
- Proficient in Creole
- Strong computer skills and exposure to Microsoft Word, PowerPoint, Excel Comfortable and confident public speaker; able to motivate others to action
Certification
Certificate in Allied Universal
Risk Analysis and Loss Prevention, Security of Information and Technology, Safety and Security in a Built Environment, Introduction to Terrorism Awareness, Customer Service, Code of Ethics and Business Conduct Guidelines 2017, and Heat Illness Prevention Program
Certificate in State of Florida Department of Corrections
Completion of the Field Training Officer Program
Timeline
Resident Monitor
Riverside House Ministries
01.2021 - Current
Correctional Officer Trainee
Florida Department of Corrections/Homestead Correctional Institution
01.2020 - 01.2021
Interviewing Clerk
The Department of Children and Families
01.2020 - 01.2020
Environmental Worker
Encompass/Jackson Memorial Tower
01.2020 - 01.2020
Security Officer
Allied Universal
01.2017 - 01.2019
Customer Service Representative
Inktel Contact Center
01.2016 - 01.2016
Security Officer
Century Security
01.2016 - 01.2016
Security Officer
Pro Secur
01.2016 - 01.2016
Cashier Attendant
Levy Restaurants
01.2015 - 01.2015
Cashier/Sales Associate
Macy's Department Store
01.2014 - 01.2014
Sales Associate/Hair and Lash
Classy Girl Beauty Supply Store
01.2011 - 01.2015
Customer Service Representative
Florida Career
01.2011 - 01.2011
Bachelor of Science - Public Safety Management
Miami Dade College
High School Diploma -
Penn Foster High School