Parmeet HURA

• Invoices, Schedules, Appointment, Stocks & Inventory) - Worked with multicultural and multilingual teams in 6 different depots located across Europe ( Amsterdam, Frankfurt, Cologne, Berlin, Geneva, Lyon,Reykjavik)
• Provided training to the new staff
• Handheld incoming reservations, welcoming guests, and taking care of check-ins and check-outs
• Maintained the campervans in top condition and monitor maintenance and repair needs
• Registering guests, monitoring stock, and processing payments - Handling complaints and troubleshooting emergencies

- Support the location manager in daily activities
- Using oral and written communication skills to register guests on the platform and process their payments
- Maintain updated information on van availability, reservations, and guest communications
- Handling the communication with the guests, by understanding their needs, clarifying any questions about the vans or the destination, suggesting itineraries, and assisting the customers for the check-ins and check-outs.
- Performing inspections and keeping complete, accurate records of the vehicle’s condition
- Assist other depots with the Operations

- Direct Report to Vice President of Hotel Openings, EMEA
- Supports Openings Team with setting-up new systems and structure to communicate productively to the field
- Assisting with the coordination of essential administrative tasks
- Supports Team with the Inspection of New Hotel Openings across Europe
- Contribute input and insights to Openings Team with Project work relating to Strategic Alignment

- Learned new materials, processes to troubleshoot programs quickly.
- Worked on Data reporting & Data Visualization using technologies like Power BI, Visual Basic - Excel

• The goal was to assist guests both in house and outside the hotel and to constantly deliver high quality service associated with the Ritz Carlton - To maintain a presence in the lobby and to ensure guests /customers’ needs are met and exceeded in a professional and friendly manner, ensuring total guest satisfaction
• Give full co-operation to any customer or colleague requiring assistance in a prompt and helpful manner
• Be flexible in assisting different areas of the hotel in response to business and customer needs
• Be aware of business requirements, occupancy, promotions, allocations, and special requests at all times
• Page 2 of 3 - Follow all operational procedures at all times and to ensure all tasks are completed accurately and in a professional manner.

• Worked for the UK based Telecom Giant as a part of the Siebel Product
• Configuration team, working on Siebel Product Configuration and developing the products that form the key component in the overall system
• Worked closely with other team members in such tasks as troubleshooting and debugging.
• Performed data processing & cleansing to eliminate nulls, duplicates, incomplete & incorrectly formatted values using SQL
• The role included converting a functional requirement from the business end to a technical design for the customer and the enterprise market
• Performed root cause analysis and general troubleshooting.
• Performed unit testing on the products before Deployment - Used Quality center to log defects, track and generate defect reports and graphs - Worked on one click Automation for Siebel product deployment to reduce
• CMT Production time by 40% by using various technologies like Visual Basic-Excel, Siebel Workflows
• Performed manual testing of the functionality of the application
• Modifying, deleting and querying data using SQL and writing PL/SQL code.