Michelle Aragon
South Miami,FL
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Clinical Support Technician
Baptist Health South Florida South Florida
11.2021 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Performed routine office tasks necessary for office operation and presentation.
- Answered patient inquiries and provided information about healthcare services.
- Took and recorded patients' vital signs, documenting in medical charts.
- Maintained accurate records of patient visits and treatments in patient medical files.
- Performed basic laboratory tests and collected specimens for further testing.
Associate Agent
Redfin Corp
01.2021 - Current
- Show buyer clients homes
- Attend Inspections
- Host open houses
- Educate clients on home buying process, market trends and assist clients with any questions they may have during tour.
Endocrinology Medical Director's Medical Assistant
Baptist Health Medical Group Endocrinology
09.2020 - 09.2021
- Educate patient on how to use diabetic pump/supplies.
- Educate patient how to administer insulin & side effects of medications
- Greet patients into the practice and provide instruction and/or direction as necessary both on the phone and in person.
- Phlebotomy duties: draw blood, injections
- Manage patient phone calls, labs results, biopsy results, can take inventory/reorder supplies used , day to day tasks
- Triage: Obtain vitals and medical history.
Clinic Manager
MD Now Urgent Care
11.2018 - 09.2020
- Oversees day-to-day operations of clinical area and clinical staff members to ensure smooth and efficient execution of MD Now processes under supervision and guidance of the Area Manager
- Communicates job expectations and conducts individual and group coaching and training interventions for new and tenured clinic employees
- Monitors staff and clinic performance and alerts Area Manager and/or appropriate departments of any challenges interfering with patient care
- Assists clinic staff and Medical Provider in patient care such as triage and assessments, treatments, procedures, and discharging
- Manages clinic budgets to regulate spending, payroll processes, and other clinic expenses
- Creates, maintains, and flexes staff schedules based on clinic needs
- Monitors and evaluates effectiveness of clinic operations through regular reviews of key performance metrics
- Exemplifies the desired culture and philosophies of the organization working effectively as a team member with other members of management and the clinic staff
- Submit weekly orders via approved vendor for supplies, review Humanity scheduling for any errors, openings, or potential conflicts, and review scheduled visits in EMR for any conflicts or needed updates.
- Submit, review, and correct any required reporting, and review budgeted total for office expenses.
Medical Assistant
MD Now Urgent Care
12.2017 - 11.2018
- Greet patients into the practice and provide instruction and/or direction as necessary both on the phone and in person.
- Inserted maintained and removed IVs according to physician’s instructions.
- Administer approved medications/ Injections under provider’s direction.
- Phlebotomy duties: draw blood, injections, immunizations, urine analysis, centrifuging/ autoclaving
- Manage patient phone calls, labs results, biopsy results, can take inventory/reorder supplies used , day to day tasks
- Triage: Obtain vitals and medical history.
MOHs Technician/Medical Assistant
Z-Roc Dermatology
05.2013 - 06.2017
- Lead Tech for MOHs lab Prepare microscopic slides with human tissue sections by processing, embedding, cutting, mounting and staining for diagnostic purposes.
- Manual and automated H&E, manual special staining on frozen tissue.
- Maintained quality control of equipment and procedures in the laboratory.
- Monthly QC proficiency testing Maintained laboratory manuals for CLIA inspections.
Education
No Degree - Registered Medical Assistant
Medical Assisting Certificate
Miami, FLAssociate Degree in Nursing -
Miami Dade College
Miami, FL12.2024
Skills
- Decision Making
- Time Management
- Critical Thinking
- Clear Communication
- Multitasking and Prioritization
- Medication Administration
Certification
- RMA - Registered Medical Assistant
- First Aid/CPR Certified
- Licensed Realtor Associate - June 2017
Timeline
Clinical Support Technician
Baptist Health South Florida South Florida
11.2021 - Current
Associate Agent
Redfin Corp
01.2021 - Current
Endocrinology Medical Director's Medical Assistant
Baptist Health Medical Group Endocrinology
09.2020 - 09.2021
Clinic Manager
MD Now Urgent Care
11.2018 - 09.2020
Medical Assistant
MD Now Urgent Care
12.2017 - 11.2018
MOHs Technician/Medical Assistant
Z-Roc Dermatology
05.2013 - 06.2017
No Degree - Registered Medical Assistant
Medical Assisting Certificate
Associate Degree in Nursing -
Miami Dade College
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