Amanda Sanchez
Lubbock,TX
Summary
Dynamic leader with a proven track record at The Center For Orthopedic Surgery, enhancing team productivity and patient satisfaction through effective task delegation and customer service management. Skilled in document management and employee supervision, achieving significant efficiency improvements.
Overview
4
4
years of professional experience
Work History
Receptionist Supervisor
The Center For Orthopedic Surgery
05.2023 - Current
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Greeted patients upon arrival, offered assistance, and answered questions to build rapport and retention.
- Responded to patient concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Developed internal requirements and standards to minimize regulatory risks and liability across programs.
- Monitored front areas so that questions could be promptly addressed.
- Implemented project management techniques to overcome obstacles and increase team productivity.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
Receptionist
UMCP
10.2020 - 04.2022
- Responded to inquiries from callers seeking information.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Greeted incoming visitors and patients professionally and provided friendly, knowledgeable assistance.
- Resolved patient problems and complaints.
- Maintained confidentiality of information regarding clients and company.
- Answered central telephone system and directed calls accordingly.
- Managed multiple tasks and met time-sensitive deadlines.
Education
GED -
Adult Education Center of Lubbock
Lubbock, TX07.2013
No Degree - Nursing
Texas Tech University Health Sciences Center
Lubbock, TX12-2025
Skills
- Strong leadership
- Scheduling expertise
- Document Management
- Task Delegation
- Employee Supervision
- Customer Service Management
Languages
Spanish
Native or Bilingual
Timeline
Receptionist Supervisor
The Center For Orthopedic Surgery
05.2023 - Current
Receptionist
UMCP
10.2020 - 04.2022
GED -
Adult Education Center of Lubbock
No Degree - Nursing
Texas Tech University Health Sciences Center
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