Savanna Thao
Westminster,CO
Summary
Dynamic Receptionist Supervisor with proven success in enhancing front desk operations and team management. Skilled in staff training, customer service excellence, and implementing efficient workflows to improve overall productivity. Proactive Receptionist Supervisor with expertise in team leadership, customer engagement, and process optimization. Focused on delivering superior service and fostering a collaborative environment to drive operational success. Organized Receptionist Administrator with great time management, multitasking and scheduling skills. Works well in fast-paced, changing and challenging environments. Dependable in handling operational needs and improving office performance. Resourceful professional with experience providing hands-on administrative and reception area support to facilitate smooth day-to-day operations. Skilled in tracking and preparing reports, receiving and responding to telephone calls and requests and assisting in preparing payroll and meeting minutes. Skilled receptionist supervisor with background in managing front desk operations. Experience includes overseeing staff, coordinating schedules, and ensuring efficient customer service. Strengths lie in multitasking, problem-solving and communication skills. Proven to streamline office operations resulting in improved efficiency and customer satisfaction.
Overview
12
12
years of professional experience
Work History
Receptionist Supervisor
Rocky Mountain Primary Care
Westminster, Colorado
11.2021 - Current
- Supervised front desk operations and managed receptionist team activities.
- Coordinated patient scheduling and ensured timely appointment management.
- Trained new reception staff on procedures and customer service protocols.
- Assisted with insurance verification and handled billing inquiries effectively.
- Maintained patient records and ensured compliance with privacy regulations.
- Implemented workflow improvements to enhance front desk efficiency.
- Resolved patient concerns and facilitated communication between departments.
- Managed office supplies inventory and ordered materials as needed.
Shift Supervisor
Benihana
Broomfield, Colorado
01.2017 - 11.2021
- Supervised daily operations and staff activities in a high-energy restaurant environment.
- Trained and mentored team members on food preparation and service techniques.
- Ensured compliance with health and safety standards during food handling processes.
- Managed inventory levels and ordered supplies to maintain kitchen efficiency.
- Resolved customer complaints promptly to enhance overall dining experiences.
- Coordinated staff schedules to optimize coverage during peak dining hours.
- Provided on-the-job training to new staff members.
- Communicated clearly with employees regarding job duties, expectations, and policies.
- Assigned tasks to team members based on their strengths and skill sets.
- Performed cash handling duties such as counting money, balancing registers, and preparing bank deposits.
- Resolved customer complaints and reported issues to senior management.
- Monitored staff performance to ensure quality standards were met.
- Addressed any issues that arose during the shift in a proactive manner.
- Assisted customers with product selection when needed.
Call Center Representative
Universal Printing Solutions
Westminster, Colorado
06.2015 - 12.2015
- Managed high-volume inbound calls to assist customers with inquiries.
- Resolved customer complaints by providing effective solutions and support.
- Documented customer interactions accurately in the company database.
- Collaborated with team members to enhance service delivery processes.
- Maintained knowledge of products and services to provide accurate information.
- Utilized call center software to track and analyze customer interactions.
- Trained new representatives on call center operations and customer service protocols.
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Updated customer accounts, addresses and contact information within call management databases.
Cashier Supervisor
Burlington
Westminster, Colorado
11.2013 - 10.2015
- Supervised cashiers to ensure efficient customer service and smooth operations.
- Managed cash handling procedures to maintain accuracy and security.
- Coordinated scheduling for cashiers to optimize coverage during peak hours.
- Resolved customer complaints promptly to enhance satisfaction levels.
- Trained new staff on register operations and customer interaction techniques.
- Monitored inventory levels of cash register supplies and ordered as needed.
- Greeted customers and responded to requests for information.
- Implemented best practices for transaction processing to increase efficiency.
- Processed refunds and exchanges promptly according to established policies.
- Handled customer complaints and concerns and escalated to direct supervisor for quick resolution.
Skills
- Appointment scheduling
- Customer service
- Staff training
- Billing inquiries
- Record management
- Office management
- Communication skills
- Workflow optimization
- Team leadership
- Time management
- Problem solving
- Scheduling expertise
- Task delegation
- Conflict resolution
- Meeting coordination
- Strong leadership
- Customer service focus
- Meeting facilitation
- Policy enforcement
- Greeting and seating clients
- Team building expertise
- Scheduling mastery
- Productivity improvement
- Teamwork and collaboration
- Business administration
- Goal setting
- Problem-solving
- Program development
- Decision-making
- Handling complaints
- Performance management
- Performance monitoring
- Project management
- Coaching and mentoring
- Strategic planning
- Leadership and change management
- Professionalism
Languages
English
Professional
HMONG
Professional
Spanish
Limited
Timeline
Receptionist Supervisor
Rocky Mountain Primary Care
11.2021 - Current
Shift Supervisor
Benihana
01.2017 - 11.2021
Call Center Representative
Universal Printing Solutions
06.2015 - 12.2015
Cashier Supervisor
Burlington
11.2013 - 10.2015