Omar Hill-Pehlivanovic
Naperville,IL
Summary
Results-driven professional with expertise in customer service, sales, team leadership, inventory management, and operations support. Skilled in Microsoft Office, digital communication, social media marketing, and data management. Known for strong organizational skills and attention to detail, while fostering positive customer experiences and team collaboration. Committed to continuous learning and operational improvement.
Overview
4
4
Languages
8
8
years of professional experience
Work History
Receptionist Supervisor
Nordstrom Rack
Aurora, Illinois
01.2022 - 02.2025
- Supervised front desk operations, leading to improved customer satisfaction and streamlined service delivery.
- Trained new receptionists on company policies and procedures.
- Coordinated scheduling for appointments and meetings efficiently.
- Managed phone systems, facilitating prompt and effective communication with clients.
- Assisted in inventory management of office supplies and materials.
- Resolved customer inquiries and concerns with professionalism and care.
- Addressed diverse client needs in-person, by phone, or email, ensuring comprehensive support and resolution of inquiries.
- Obtained and processed payments from clients for products and services.
- Managed multi-line phone system and handled incoming calls efficiently.
Real Estate Agent
Keller Williams
Naperville, Illinois
05.2020 - 01.2022
- Facilitated client property tours, showcasing features and benefits of listings.
- Negotiated contracts between buyers and sellers, ensuring clear communication throughout.
- Guided clients in preparing homes for sale, providing tailored advice on staging and necessary repairs.
- Created targeted marketing materials, enhancing property visibility across various channels.
- Responded promptly to client inquiries via phone or email.
- Promoted property sales through advertisements, open houses and participation in multiple listing services.
- Provided guidance to clients throughout the entire buying or selling process.
- Coordinated real estate purchases by reviewing listings, guiding clients through property visits, and clarifying sale conditions.
- Maintained current and accurate CRM database of prospective customers.
- Assisted in the preparation of documents such as representation contracts, purchase agreements, closing statements, deeds and leases.
- Created detailed property descriptions for use in marketing material.
- Generated leads through networking activities such as cold calls and referrals from past clients.
- Attended industry events such as conventions and seminars.
Customer Service Cashier
Target
Naperville, Illinois
03.2017 - 07.2019
- Processed customer payments for orders at the cash register.
- Managed cash register operations and balanced drawers at shift end.
- Assisted customers with product inquiries and store navigation, improving shopping experience.
- Resolved customer complaints professionally, enhancing customer satisfaction and loyalty.
- Trained new staff on customer service protocols and cash handling procedures to ensure consistent service delivery.
- Assisted co-workers with tasks to ensure smooth operations of the store.
- Answered incoming phone calls from customers regarding product availability or store locations.
- Informed customers about product pricing and answered questions regarding products and services available in the store.
- Maintained cleanliness of the checkout area by sweeping floors, emptying trash cans.
Education
Associate of Science - Nursing
St.Augustine College
Chicago, IL08-2025
Skills
- Appointment scheduling
- Meeting coordination
- Schedule coordination
- Staff scheduling
- Office management
- CRM software
- Healthcare knowledge
- Team collaboration
- Team leadership
- Team building expertise
- Time management
- Documentation and control
- Analytical thinking
- Customer service
- Conflict resolution
- Communication skills
- Microsoft office
Languages
Bosnian
Native/ Bilingual
Macedonian
Full Professional
Croatian
Full Professional
Serbian
Professional
Timeline
Receptionist Supervisor
Nordstrom Rack
01.2022 - 02.2025
Real Estate Agent
Keller Williams
05.2020 - 01.2022
Customer Service Cashier
Target
03.2017 - 07.2019
Associate of Science - Nursing
St.Augustine College