Christina Ross
Honolulu,HI
Summary
Accomplished leader with a strong background in overseeing daily restaurant operations. Known for exceptional problem-solving abilities and dedication to food safety compliance. Ready to leverage expertise to enhance team performance and customer satisfaction.
Professional with strong background in customer service and operational support, ready to excel in fast-paced environment. Known for exceptional teamwork, adaptability, and results-driven mindset. Skilled in handling customer interactions, managing inventory, and supporting store operations. Dependable and effective in meeting evolving demands and achieving collective goals.
Overview
1
1
Language
13
13
years of professional experience
Work History
Front End Assistant/Cashier
Costco Warehouse
Hawaii Kai-Honolulu, HI
11.2025 - Current
- Greet members at front entrance to enhance member experience.
- Assisted front end cashiers with cash handling, loading member purchases, payment processing, and pre-scanning items, ensuring smooth checkout experience.
- Cleaned and organized front end register stations and warehouse, maintaining a tidy and efficient work environment.
- Floor walks - checking exits, hazards, issues outside and within warehouse, logging temperatures of coolers, refrigerators, freezers, gensets. Communicate issues to Warehouse Managers for resolution.
- Assist other departments within warehouse for surges, staff shortages
- Shopping cart retrieval throughout parking lot and entrance for members
Restaurant General Manager
Guava Smoked LLC
Honolulu, Hawaii
01.2014 - Current
- Oversaw daily restaurant operations and ensured compliance with health standards.
- Managed staff schedules and coordinated training to enhance team readiness and service quality.
- Developed and implemented inventory control procedures to optimize stock levels and minimize waste.
- Coordinated with suppliers to facilitate timely deliveries and maintain optimal stock.
- Prepared ingredients by chopping, slicing, and measuring for daily food production.
- Coordinated with suppliers to ensure timely deliveries, supporting consistent operations and menu availability.
Customer Service Manager
Whole Foods Market Honolulu
Honolulu, Hawaii
01.2017 - 01.2019
- Resolved customer inquiries and issues, improving service quality and customer satisfaction.
- Trained and mentored staff on best practices, fostering a knowledgeable and effective customer service team.
- Developed and implemented feedback systems, enabling continuous improvement of customer service processes.
- Developed and implemented customer feedback systems for continuous improvement.
- Supervised cashier team, ensuring efficient service during peak hours.
- Managed cash registers, balancing cash drawers at shift end.
- Operated cash register and processed customer transactions efficiently.
- Coordinated stock replenishment processes to maintain optimal inventory flow.
Education
High School Diploma -
Kaimuki High School
Honolulu, HI06-1992
Some College (No Degree) - Tourism And Hospitality Management
Denver Business College
Honolulu, HISkills
- Cash handling
- Customer service
- POS system
- Order processing
- Inventory management
- Food safety compliance
- Quality control
- Staff training
- Staff scheduling
- Staff recruitment
- Team leadership
- Member experience management
- Order delivery practices
- Problem solving
- Issue resolution
- Customer engagement
- Adaptability in fast-paced environments
- Guest experience oversight
Accomplishments
Completed SIT program - Supervisor Training Program
(Ancillary - Deli/Front End Department)
Promoted to Full time employment after 3 months
Languages
Japanese
Native or Bilingual
Timeline
Front End Assistant/Cashier
Costco Warehouse
11.2025 - Current
Customer Service Manager
Whole Foods Market Honolulu
01.2017 - 01.2019
Restaurant General Manager
Guava Smoked LLC
01.2014 - Current
Some College (No Degree) - Tourism And Hospitality Management
Denver Business College
High School Diploma -
Kaimuki High School