Kunj Patel

Reviewed Network traffic, monitoring records to identity patterns and indications of events associated with security breaches and vulnerabilities.

Managed configuration and Provided technical support for firewalls, anti-virus software and anti adware to keep devices and networks free of security threats.

Examined systems architectures and software component interactions to evaluate compliance with best practice standards and advise on most secure solutions to practical obstacles.

Identified metrics and key performance indicators for evaluation global network security, developing procedures for staff to eliminate work habits compromising sensitive data.

Installed cameras to investigate loss, fraud, theft, and abuse by personnel or visitors.

Updated software to maximize network security through elimination of vulnerabilities associated with outdated protocols and unsupported software versions using sell point and Azure.

Delivered basic support and troubleshooting such as password resets, printer configurations and break/fix instructions.

Documented solutions and troubleshooting steps concisely in ticketing systems and alerted other team members of new service solutions.

Analyzed, prioritized, researched and solved IT problems to achieve complete resolution for customers with minimal productivity loss.

Uninstalled and reinstalled basic software applications, resolved username problems, veiled proper hardware and software setup, resolved network connectivity issue and corrected emails.