Pam Watson
Customer Service Coordinator
Murfreesboro,Tennessee
Summary
Experienced Customer Service Representative with 20 years of experience working in a busy, fast-paced call center. Committed to providing prompt, quick, and accurate service to a large volume of incoming calls. Excellent reputation for resolving problems and improving customer satisfaction.
Overview
20
20
years of professional experience
Work History
Senior Customer Service Coordinator
Verizon Wireless
Murfreesboro, TN
09.2003 - 12.2022
- Provided primary customer support to internal and external customers.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems quickly.
- Navigated multiple systems to identify the source of the issue.
- Handled escalated callers to reach positive outcomes.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Met customer call guidelines for service levels, handle time, and productivity.
Customer Service Representative
T-Mobile
Murfreesboro, TN
06.2001 - 07.2002
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Educated customers about billing, payment processing, support policies, and procedures.
- Resolved product and service issues promptly.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
Education
Bachelor of Science - Business Administration
Middle Tennessee State University
Murfreesboro, TN12.2002
Skills
- Call escalations
- Customer Support
- Customer Experience
- Inbound and Outbound Calling
- Attention to Detail
- Exceeding Customer Expectations
- POS Systems and Ordering Platforms
- Conflict Resolution
- Troubleshooting/Technical Support
- Managing Multiple Tasks
- Excellent Written and Verbal Communication
- Microsoft Office
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Senior Customer Service Coordinator
Verizon Wireless
09.2003 - 12.2022
Customer Service Representative
T-Mobile
06.2001 - 07.2002
Bachelor of Science - Business Administration
Middle Tennessee State University